Joshua Logan
National Recovery Service
Houston,TX
1
Language
13
years of professional experience
Customer Service Representative with over 20 years of experience in enhancing customer satisfaction and resolving technical issues efficiently. Demonstrates strong interpersonal and relationship-building skills, leveraging technical support expertise to improve user experience and service quality. Committed to fostering customer loyalty through attentive service and effective communication.
Work History
Mortgage Collections Specialist
6 Months- Reviewed loan histories, payment statuses, and escrow details to determine collection actions.
- Updated account records in servicing systems, ensuring clear notes and timely status changes.
- Coordinated with loss mitigation teams to support workout options, reinstatements, and account resolution.
- Resolved escalated account issues through professional communication and policy-based negotiation.
- Provided exceptional customer service, addressing borrower concerns and questions regarding loan repayments.
- Managed mortgage delinquency accounts, negotiating repayment arrangements and documenting borrower agreements accurately.
Customer Service Representative/Technical Support
3 Years 10 Months- Resolve technical issues remotely, improving user experience.
- Updated bank accounts regularly to ensure accurate information. for seamless daily deposits.
- Fostered strong relationships with customers, providing empathetic support to enhance overall satisfaction and loyalty.
- Conduct account reviews to enhance customer service quality.
- Conducted account reviews, improving customer service quality and identifying areas for enhancement.
- Fostered customer relationships, offering empathetic support to boost satisfaction and loyalty.
- Managed bank account updates, ensuring seamless daily deposits and contributing to a 30% reduction in processing delays.
Customer Service Representative
4 Years 5 Months- Resolved customer queries, enhancing satisfaction and retention rates.
- Trained on diverse issues, elevating service quality.
- Identified needs, recommending solutions for better service.
- Trained in diverse issues, boosting service quality.
- Assessed customer needs to provide tailored solutions., recommending solutions for better service.
Customer Service Representative
1 Year- Managed client relations to increase satisfaction and retention.
- Resolved client issues to improve service quality.
- Built strong client rapport, fostering loyalty.
- Coordinated daily operational tasks to ensure workflow efficiency. for accurate operational execution.
- Built strong client rapport to strengthen loyalty.
Customer Service/Technical Support Representative
3 Years- Resolved inquiries via phone/email, enhancing customer satisfaction and fostering loyalty.
- Maintained high satisfaction through proactive issue resolution.
- Addressed issues calmly, minimizing need for supervisor escalations.
- Troubleshot technical problems, providing effective solutions.
- Maintained high customer satisfaction through proactive issue resolution.
Education
High School Diploma - General Studies
Graduated with a diploma in General Studies
Skills
Customer service
Collections Negotiation
Troubleshooting Skillful
Collection strategies
Relationship Building Skillful
Conflict Resolution
Professionalism and ethics
Languages
English Native
Personal Information
Title: Customer Service
Timeline
Mortgage Collections Specialist
National Recovery Service
04.2026 - CurrentRead More
Customer Service Representative/Technical Support
WORLDPAY MERCHANT SERVICES
08.2021 - 06.2025Read More
Customer Service Representative
Sutherland Global Call Center
02.2017 - 07.2021Read More
Customer Service Representative
IQOR
02.2016 - 02.2017Read More
Customer Service/Technical Support Representative
APAC/Alorica Call Center
08.2013 - 08.2016Read More
Central High School
High School Diploma from General Studies
Read More