Joshua Long

ran day to day operations and made sure all flights got in and out on time

• Coached employees through day-to-day work and complex problems.
• Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
• Ensured compliance with FAA regulations and company policies through diligent oversight of ramp agent activities.
• Improved ramp operations by implementing efficient scheduling and team coordination.
• Conducted regular audits of safety procedures to identify areas for improvement and enhance overall workplace safety standards.
• Aided passengers with special needs or disabilities, ensuring a comfortable and positive travel experience for all customers.
• Managed inventory control for inflight amenities and accurately documented movement of supplies between storage areas and aircraft cabins.
• Improved ground service efficiency by streamlining baggage handling procedures and coordinating with team members.
• Reduced flight delays by promptly addressing any issues that arose before departure or upon arrival at the destination airport.
• Excelled at multitasking under high-pressure situations, effectively managing multiple responsibilities simultaneously without compromising quality of work.

• Ensured compliance with industry safety standards through rigorous inspection and testing protocols, maintaining a safe work environment for all employees.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Implemented, configured, and optimized safety standards.

• Mentored new staff members to ensure consistent service delivery across all team members within the Veteran Services Program Support Specialist role.
• Utilized strategic problem-solving skills to address unique challenges faced by individual veterans seeking support services.
• Provided compassionate guidance to veterans navigating complex benefit programs, simplifying the process and reducing client frustrations.
• Monitored budget allocations for various program components, ensuring responsible spending within designated limits.
• Served as a liaison between veteran clients and government agencies to facilitate effective communication regarding eligibility requirements or application statuses.
• Delivered exceptional customer service by responding promptly to inquiries from veterans, their families, and community partners seeking assistance or information about available support resources.
• Developed customized assistance plans for each veteran client based on individual needs assessment, goal setting, and resource availability.

• Trained, supervised and organized over 20 soldiers and personnel.
• Maintained health, welfare and combat readiness of personnel within platoon.
• Contributed valuable input during key decision-making processes as an integral member of the command team.
• Enhanced platoon readiness by conducting comprehensive training programs and drills.
• Improved operational efficiency with meticulous resource management and logistical planning.
• Improved logistical support for remote operations by establishing partnerships with local suppliers and agencies.
• Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
• Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
• Ensured mission success by effectively overseeing daily operations, personnel assignments, and equipment maintenance.