Joshua Long
Hamburg
Summary
Dedicated professional with extensive experience in customer engagement and service delivery. Proven ability to enhance customer satisfaction through effective communication and teamwork. Committed to supporting organizational goals while continuously improving skills and knowledge.
Overview
21
21
years of professional experience
Work History
Technician
Mavis Tire
Hamburg
01.2026 - Current
- Engaged with customers to clearly explain services and effectively address inquiries, enhancing customer experience.
- Oversaw quality control processes to uphold service standards, contributing to high customer satisfaction levels.
- Utilized alignment machines to adjust wheel alignment accurately.
- Performed tire installations and rotations efficiently for various vehicle types.
- Used register system to ring up customer purchases, process payments, and issue receipts.
Manager
Longs Floor Care
Lakeview
02.2005 - 01.2026
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored, and trained team members in order to improve their job performance.
- Managed daily operations to ensure efficient floor care services.
- Implemented safety protocols to maintain a safe work environment.
- Oversaw inventory management to ensure adequate supplies for operations.
- Maintained up-to-date records of employee attendance, payroll information, and vacation requests.
Education
Frontier High
Hamburg, NySkills
Timeline
Technician
Mavis Tire
01.2026 - Current
Manager
Longs Floor Care
02.2005 - 01.2026
Frontier High