Joshua Lopez
Homestead,FL
Summary
Organized and dependable candidate successful at managing multiple priorities and providing public safety with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills, eager to secure a position within your organization and help achieve company goals.
Overview
12
12
years of professional experience
Work History
Hospital Security Specialist
Jackson Health Systems/Jackson Memorial Hospital
2012.10 - Current
- Responsible for safeguarding all hospital property against fire, theft, damage, accident and vandalism; in addition to insuring the safety of patience, visitors, and staff
- Maintain good judgement in meeting emergency situations, enforcing hospital regulations and coordinate with other security personnel and outside law enforcement agencies
- Act without direct supervision when the situation warrants it
- Patrol and monitor Jackson facilities, grounds, and people or suspicious activities
- Respond to alarms, emergency codes, and other requests for assistance
- Document all activities related to patrols, investigations, police assist, and other calls for service
- Communicate with patients, staff, visitors and supporting agencies to education, investigation, and de-escalation
- Monitor and enforce parking regulations
- Conduct patient watches for mental health, substance abuse, or at-risk patients in coordination with clinical departments
- Maintain the physical security of Jackson through access control software, security alarms, key control, and other physical and electronic controls
- Participate in management of patient's behavior, application of restraints, and observation
- Monitor CCTV cameras throughout the Jackson hospital facilities
- Operate ID scan systems, as part of a screening process for visitors
- Screen visitors through metal detectors to prevent the entry of weapons into the hospital facility.
- Develop strong patient relationships through consistent communication and attentive service.
- Follow all company policies and procedures to deliver quality work.
- Improve customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpret clients' needs and introduce services to fit specific requirements.
- Attend training programs to deepen professional skillset and assist in training fellow associates.
- Listen and respond to customer requests and forward necessary information to superiors.
- Oversee daily operations of a busy environment, ensuring tasks are completed efficiently and accurately.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Maintain current understanding of hospital conditions, compliance standards and best practices.
- Maintain overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Associate of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FL05.2020
CPR/AED/First Aid Certified -
American Heart Association
Miami, FL05.2023
Continuing Hospital Security Training Courses -
Public Health Trust Security Services
Miami, FLSkills
- Microsoft office
- Bilingual English/Spanish
- Metal-Detector Screening
- Firearms
- Security Duties
- Incident reports
- Emergency Response
- Cerner Software/Computer-literate
- Radio Communication
- CCTV Cameras
References
Upon Request
Timeline
Hospital Security Specialist
Jackson Health Systems/Jackson Memorial Hospital
2012.10 - Current
Associate of Arts - Criminal Justice
Keiser University
CPR/AED/First Aid Certified -
American Heart Association
Continuing Hospital Security Training Courses -
Public Health Trust Security Services
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