Joshua Lopez
Milliken,CO
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Waste Connections Inc.
Englewood, CO
11.2023 - 06.2024
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Developed and implemented operational procedures to ensure quality standards are met.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Conducted regular safety meetings with employees to review procedures and policies.
Operations Supervisor
Waste Connections Inc.
Erie, CO
01.2017 - 11.2023
- Monitored employee performance and provided feedback for improvement.
- Maintained accurate records of employee attendance and performance reviews.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Implemented cost-saving measures throughout the organization's operations.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
Lead Driver/CDL Truck Driver
Waste Connections Inc.
Erie, CO
06.2015 - 01.2017
- Provided support to drivers during their route if needed.
- Monitored driver performance, providing feedback when necessary.
- Collaborated closely with dispatchers to ensure smooth operations.
- Supervised and trained new drivers in safe driving techniques and company policies.
- Collaborated closely with senior managers to continuously improve route efficiency and implement best practices.
- Drove vehicles with capacities many tons to transport materials to and from residences, offices, and industrial yards.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Performed daily pre-trip inspections of the truck, including checking fluid levels and tire pressure.
CDL Truck Driver
MBM Food Distribution
Aurora, CO
01.2015 - 06.2015
- Inspected trailers for proper functioning of brakes, lights, signals, tires and other safety equipment.
- Provided customer service when delivering freight by answering questions related to products being delivered.
- Ensured that cargo was properly secured in the trailer prior to departure from loading dock.
- Followed all applicable traffic laws and maintained safe driving practices at all times.
- Adhered to company policies and procedures while operating vehicles safely within local areas.
- Notified dispatchers about arrival times at destinations so that unloading schedules could be coordinated accordingly.
- Communicated with dispatchers regarding delivery instructions or changes in routes due to weather or traffic conditions.
- Managed multiple tasks simultaneously while maintaining focus on assigned duties.
- Maintained logbook of working hours, following federal regulations on rest breaks.
- Verified load counts against shipping papers; notified supervisor if discrepancies were found.
Delivery Driver
PepsiCo
Greeley, CO
01.2012 - 01.2015
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Maintained accurate records of goods delivered and collected payments as required.
- Handled merchandise in accordance with product handling standards.
- Drove delivery truck to deliver products safely and efficiently while adhering to traffic laws and regulations.
Education
High School Diploma -
Roosevelt High School
Johnstown, CO05-2003
Skills
- Customer Service
- Performance monitoring
- Organizational Management
- Incidents management
- Work flow planning
- Operations Oversight
- Staff Management
- Employee Motivation
- Team Leadership
- Problem-Solving
- Cost reduction and containment
- Route planning expertise
- Safe Driving Practices
- Defensive driver training
Certification
- Class A CDL
- Certified Smith System defensive driving instructor
Timeline
Operations Manager
Waste Connections Inc.
11.2023 - 06.2024
Operations Supervisor
Waste Connections Inc.
01.2017 - 11.2023
Lead Driver/CDL Truck Driver
Waste Connections Inc.
06.2015 - 01.2017
CDL Truck Driver
MBM Food Distribution
01.2015 - 06.2015
Delivery Driver
PepsiCo
01.2012 - 01.2015
High School Diploma -
Roosevelt High School