Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcos Lopez

Fresno,CA

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction. Skilled in kitchen sanitation and strategic planning, adept at recruiting and mentoring staff to exceed goals. Demonstrates exceptional listening skills and a commitment to food safety, contributing to a 20% increase in repeat business.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Zumies
03.2023 - 10.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Overnight Auditor

Hampton Inn By Hilton
04.2022 - 10.2024
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Executed audit phases and entered data into accounting software for analysis.

Front Desk Agent

Hampton Inn By Hilton
03.2022 - 10.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Team Lead

Dunkin' Donuts
02.2020 - 04.2023
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.

Kitchen Manager

Nowhere Pizza & Pub
02.2020 - 03.2022
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Designed and maintained menus to offer variety of high quality and consistency of dishes.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Line Cook

Arapahoe Basin
06.2021 - 02.2022
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Grilled meats and seafood to customer specifications.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Plated and presented all dishes to match established restaurant standards.
  • Checked food temperature regularly to verify proper cooking and safety.

Manager

Chipotle
01.2020 - 06.2021
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Maintained food safety and sanitation standards.

Education

High School Diploma -

Sunnyside High
Fresno, CA

Skills

  • Promotional support
  • Retail loss prevention
  • Upselling
  • Listening skills
  • Food presentation
  • Prep work
  • Kitchen sanitation
  • Kitchen equipment management
  • Reliable and trustworthy
  • Clear communication
  • Marketing
  • Recruiting and interviewing
  • Strategic planning

Certification

ServeSafe Certification- ServSafe food protection manager

Timeline

Sales Associate

Zumies
03.2023 - 10.2024

Overnight Auditor

Hampton Inn By Hilton
04.2022 - 10.2024

Front Desk Agent

Hampton Inn By Hilton
03.2022 - 10.2024

Line Cook

Arapahoe Basin
06.2021 - 02.2022

Team Lead

Dunkin' Donuts
02.2020 - 04.2023

Kitchen Manager

Nowhere Pizza & Pub
02.2020 - 03.2022

Manager

Chipotle
01.2020 - 06.2021

High School Diploma -

Sunnyside High

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