Joshua Lora
Jamaica,NY
Summary
Enthusiastic and skilled professional with a strong background in warehouse operations, customer service, elderly care, and social media marketing. Excelled in managing shipping and receiving operations, providing equitable and welcoming customer service. Proven ability to manage social media pages and increase engagement. Fluent in Spanish and English. Passionate about contributing to a company's mission and values, with a keen focus on delivering exceptional customer service. Talented Cashier skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Transport Driver
Do&CO
03.2024 - 08.2024
- Assist drivers with loading, off-loading, pick-up and delivery of goods and materials.
- Load/unload aircraft according to airline and DO & CO regulations and specifications and ensure flights are catered correctly at all times.
- Ensure all vehicles are maintained in full working condition (including fueling and pre/post checks) and reports any vehicle irregularities to dispatch immediately.
- Comply with all Airport and Airlines and other applicable rules/regulations.
Package Handler/ Picker
OnTrac
10.2022 - 02.2024
- A warehouse worker is in charge of a variety of everyday duties, including stocking shelves, receiving and processing orders, packaging and processing orders, counting inventory, and making sure goods are dispatched on schedule
- Managed day-to-day shipping and receiving, typically moving more than 2 thousand packages in 8-hour period maintaining workplace health and safety regulations when handling products; maintaining operational processes, standards, and timetables to ensure smooth operations
- Items will be unloaded from supply trucks, transported to approved warehouse locations, and stored there
- Filling and emptying delivery cars
- Embracing Examine the state of the product
- Product inspections entail assessing a product's many attributes to make sure it satisfies predetermined standards
- Processed high-value packages no loss or damage
- Maintained team productivity with well-organized storage, staging and shipment areas
- Sorted packages according to destination labels and ensured accuracy.
Cashier/ Order Taker
Key Food
08.2021 - 09.2022
- Achieves equitable, welcoming, and polite service to ensure a great client experience
- Items are scanned, purchases are detailed, and sales are totaled on a cash register
- Responds to inquiries and resolves problems for customers
- Purchasing of bags if required
- Receiving orders over the phone, or online and entering the data into a computer system is the work of an order taker
- In addition, they can be in charge of accepting payments, handling client complaints, and offering further details and guidance
- Manned checkout for customer sales, averaging over 200 customers per day
- Successfully trained 12 new employees in procedure, customer service, and arithmetic's
- Manage financial transactions totaling $1000 daily and balanced drawer
- Maximized efficiency by balancing the cash register with an accuracy of 99%
- Handled a minimum of 150 of cash/credit transactions in a fast-paced environment in a work day
- Managed a $2,000 a weekly of transactions in Phone Orders
- Memorized 400 product codes
- Manned checkout for customer sales, averaging over 300 customers per day throughs phones Ordes.
Elderly Care
Summer Youth NYC / SYEP / La Familia Adult Care
06.2021 - 08.2021
- Keep Clients to their sense of familiarity and respect in their places of residence
- That's right, creating an environment that is safe and efficient; promoting and maintaining health
- Formed a team of 4 and took care of the whole process
- Organized and prioritized care for 3-4 acutely ill patients each shift
- Defined a list of user personas by working closely with the customer care team and going on approximately 20 field visits
- Delivered high-quality care, addressing routine needs of elderly patients as well as emergencies
- Oversaw planting and care of established crops to meet output and profit goals
- Minimized waste with good portion control and careful balancing of current orders with expected demands.
Social Media Marketing
Summer Youth NYC / SYEP
06.2020 - 08.2020
- A social media specialist's responsibilities also include coordinating actions with other departments, managing reputation, producing and disseminating interesting content, optimizing business pages, moderating user-generated content, and analyzing social media data
- Managed all company social media pages 2019
- Managed social media with over 7000 followers
- Managed social media campaigns
- Increased engagement by 85% as measured through social analytics by managing social media
- Increased social media engagement by 70% within Three months
- Helped office personnel with errands, paperwork and data entry
- Approached and solved problems with initiative and sound judgment
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Education
Associate of Science - Computer Science And Programming
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2027
High School Degree - undefined
Multicultural High School
Brooklyn, NY07.2022
Skills
- Warehouse Management
- Customer Service
- Elderly Care Coordination
- Social Media Marketing
- Hand Truck Operation
- Order Picking
- Quality Control
- Warehouse Safety
- Teamwork Abilities
- Decision Making
- Damage Prevention
- Willing to Learn
- Multitasking
- Effective Communication
- Good Judgment
- Print Service Job Delivery
Certification
- AOA/SIda Badge
- DR1 - JFK
- ATAP Alcohol NYC
- Food Handler NYC
Timeline
Transport Driver
Do&CO
03.2024 - 08.2024
Package Handler/ Picker
OnTrac
10.2022 - 02.2024
Cashier/ Order Taker
Key Food
08.2021 - 09.2022
Elderly Care
Summer Youth NYC / SYEP / La Familia Adult Care
06.2021 - 08.2021
Social Media Marketing
Summer Youth NYC / SYEP
06.2020 - 08.2020
Associate of Science - Computer Science And Programming
Queensborough Community College of The City University of New York
High School Degree - undefined
Multicultural High School
- AOA/SIda Badge
- DR1 - JFK
- ATAP Alcohol NYC
- Food Handler NYC
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