Joshua Lora
Jamaica,NY
Summary
Enthusiastic and skilled professional with a strong background in warehouse operations, customer service, elderly care, and social media marketing. Excelled in managing shipping and receiving operations, providing equitable and welcoming customer service. Proven ability to manage social media pages and increase engagement. Fluent in Spanish and English. Passionate about contributing to a company's mission and values, with a keen focus on delivering exceptional customer service. Talented Cashier skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Compassionate Shelter Worker known for high productivity and efficient task completion. Skilled in crisis intervention, case management, and conflict resolution, ensuring effective support and care for diverse populations. Excel in communication, empathy, and problem-solving to positively impact lives in challenging environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ramp/Warehouse Agent
WFS Worldwide Flight Services
Queens, NY
12.2024 - 06.2025
- Provided support during peak season periods when additional personnel was needed in the warehouse.
- Attended regular safety meetings to stay abreast of changing regulations regarding workplace safety.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Loaded and unloaded aircrafts with cargo, and mail safely and efficiently.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Driver Helper
Do&Co Catering
03.2024 - 08.2024
- Assist drivers with loading, off-loading, pick-up and delivery of goods and materials.
- Load/unload aircraft according to airline and DO & CO regulations and specifications and ensure flights are catered correctly at all times.
- Ensure all vehicles are maintained in full working condition (including fueling and pre/post checks) and reports any vehicle irregularities to dispatch immediately.
- Comply with all Airport and Airlines and other applicable rules/regulations.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
Home Care
PPL
Queens, NY
12.2022 - 12.2023
- Provided ongoing support and guidance to Home Care staff members.
- Conducted initial patient assessments to determine home care needs.
- Provided advice to customers regarding home care needs such as brushing, diet recommendations.
- Provided advice to pet owners regarding proper home care of their pets' coats between visits.
- Educated clients about proper home care for their hair and skin.
- Provided postoperative instructions for patients regarding home care after surgery or other treatments.
- Instructed patients about medication regimens, diet plans and post-treatment home care needs.
- Identified potential funding sources for programs and services related to Health Home Care Services.
- Advised caregivers regarding home care options for elderly or disabled patients.
- Implemented quality improvement initiatives to enhance the efficiency and effectiveness of home care services.
- Monitored patients after surgery, answered questions, and provided home care strategies.
- Supervised and evaluated home care staff in accordance with organizational policies and procedures.
Shelter Assistant
La Familia Adult Care
06.2020 - 09.2022
- Keep Clients to their sense of familiarity and respect in their places of residence
- That's right, creating an environment that is safe and efficient; promoting and maintaining health
- Formed a team of 4 and took care of the whole process
- Organized and prioritized care for 3-4 acutely ill patients each shift
- Defined a list of user personas by working closely with the customer care team and going on approximately 20 field visits
- Delivered high-quality care, addressing routine needs of elderly patients as well as emergencies
- Oversaw planting and care of established crops to meet output and profit goals
- Minimized waste with good portion control and careful balancing of current orders with expected demands.
- Ensured compliance with all health regulations within the facility.
- Distributed meals to residents according to dietary restrictions or requirements.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Monitored client progress and updated case files accordingly.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Performed assessments to determine individual limitations and strengths.
Education
Associate of Science - Computer Science And Programming
Queensborough Community College of The City University of New York
Oakland Gardens, NY06.2027
High School Degree -
Multicultural High School
Brooklyn, NY07.2022
Skills
- Warehouse Management
- Customer Service
- Elderly Care Coordination
- Social Media Marketing
- Hand Truck Operation
- Order Picking
- Quality Control
- Warehouse Safety
- Teamwork Abilities
- Decision Making
- Damage Prevention
- Willing to Learn
- Multitasking
- Effective Communication
- Good Judgment
- Print Service Job Delivery
- Team collaboration
- Customer service
Certification
- AOA/SIda Badge
- DR1 - JFK
- ATAP Alcohol NYC
- Food Handler NYC
Timeline
Ramp/Warehouse Agent
WFS Worldwide Flight Services
12.2024 - 06.2025
Driver Helper
Do&Co Catering
03.2024 - 08.2024
Home Care
PPL
12.2022 - 12.2023
Shelter Assistant
La Familia Adult Care
06.2020 - 09.2022
Associate of Science - Computer Science And Programming
Queensborough Community College of The City University of New York
High School Degree -
Multicultural High School
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