Joshua Lorenz
Tulsa,Oklahoma
Summary
Adept Operations Manager with a proven track record at American Freight Furniture and Mattress, where I spearheaded initiatives that significantly enhanced customer satisfaction and sales targets. Excelled in maintaining customer satisfaction and team leadership, proficient in monitoring KPI's and client relationships, ensuring operational excellence and a highly organized, efficient workplace.
Overview
4
4
years of professional experience
Work History
Operations Manager
American Freight Furniture and Mattress
Broken Arrow, 74012
07.2020 - 12.2024
- Maintained an accurate inventory of all items on hand.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Ensure our team does everything possible to reach sales targets, and excel in our Key Performance Indicators.
- Keep a clean warehouse, and have all products organized, staged, cleaned, and counted.
- Have the sales floor constantly full of on-display items, and keep up with the store model guide floor plans.
Education
High School Diploma -
Union High School
Tulsa, OK05-2019
Skills
- Performance monitoring
- Client relationships
- Supply chain logistics
- Team building/leadership
- Customer relationship management
- Sales background
- KPI tracking
- Organized
- Time management
- Fast learner
Timeline
Operations Manager
American Freight Furniture and Mattress
07.2020 - 12.2024
High School Diploma -
Union High School
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