Joshua Lowery

• Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
• Performing maintenance and repair on outside plant facilities
• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables
• Observing all safety rules and regulations
• Assisting other technical personnel in the performance of their duties when requested
• Actively supporting sales and marketing related activities
• Directing customer facing work and sales referrals
• Splicing and trouble shooting fiber optic cables

• Diagnosed and resolved customer issues through effective troubleshooting techniques.
• Facilitated installation and configuration of telecommunications equipment for residential customers.
• Provided exceptional customer support via phone, email, and chat channels to enhance satisfaction levels.
• installed fiber and coax services to the home and business
• Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
• Enhanced customer experience with personalized assistance and product recommendations.
• Developed strong relationships with clients, leading to increased loyalty and retention rates.
• Assisted customers with installation, configuration, and operation of software applications, ensuring optimal performance levels.

• Conducted precise underground utility locates using advanced locating equipment and technology.
• Collaborated with project teams to ensure accurate mapping of utilities for construction projects.
• Trained new staff on safety protocols and effective use of locating tools and systems.
• Implemented process improvements that enhanced accuracy in utility detection and reporting.

installed and maintained coax services to the home for cox communications as a contractor