Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Luden

Colorado Springs,CO

Summary

Dynamic, results-driven insurance sales professional with a proven track record of success in driving sales and exceeding client expectations. Possessing exceptional skills in customer service, negotiation, and adaptability. Adept at working under pressure and collaborating with teams to achieve goals. My past accomplishments include leadership in sales teams and delivering excellent customer service. Looking to further expand my career in the insurance industry and take on new challenges.

Accommodating Behavioral Technician committed to helping children and young adults meet potential in society. Familiar with symptomatology of diagnosed mental disorders and addictions. Dynamic and decisive professional offering [Number] years of experience working with people suffering from mental illness or behavioral problems. Polished in assisting in creating and implementing clients' designated interventions and behavioral plans.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Behavioral Technician

Trailhead FLS
01.2025 - 05.2025
  • Encouraged clients to develop work skills and participate in social, recreational and therapeutic activities to enhance interpersonal skills or develop social relationships.
  • Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
  • Treated clients and families with respect and dignity.
  • Charted on each patient daily.
  • Supported patient confidentiality in accordance with HIPAA regulations.

Insurance Sales

Sara Colangelo State Farm
06.2024 - 12.2024
  • As an Insurance Sales agent at Sara Colangelo State Farm, my role involves providing personalized insurance guidance to clients, assessing their needs, and recommending the most suitable insurance policies. I effectively communicate policy options, coverage details, and pricing to ensure that clients have a clear understanding of their insurance options. Additionally, I manage a high volume of client inquiries and policy changes, consistently delivering excellent customer service and addressing client concerns promptly.

Sales Team

All American Sports
03.2023 - 06.2024
  • During my time at All American Sports, I played a key role in the sales team, where I contributed to meeting and exceeding sales targets by identifying potential customers and effectively presenting product features, benefits, and pricing options. I provided a high level of customer service by understanding customer needs, answering inquiries, and addressing concerns. Additionally, I collaborated with the sales team to track and report sales performance, identifying areas for improvement.

Customer Service

Big 5
12.2021 - 02.2023
  • In my role at Big 5, I was responsible for delivering exceptional customer service by addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. I maintained a strong knowledge of the products and services offered, effectively communicating their features and benefits to customers. Additionally, I played a key role in handling customer transactions and maintaining accurate sales records.

Education

High School Diploma -

Air Academy High School
05.2019

Skills

  • Customer service Expert
  • Insurance guidance Expert
  • Sales performance Expert
  • Team collaboration Expert
  • Negotiation Expert

Certification

  • Property and Casualty License, Stanley Kaplan
  • Life and Health License, Stanley Kaplan

Timeline

Behavioral Technician

Trailhead FLS
01.2025 - 05.2025

Insurance Sales

Sara Colangelo State Farm
06.2024 - 12.2024

Sales Team

All American Sports
03.2023 - 06.2024

Customer Service

Big 5
12.2021 - 02.2023

High School Diploma -

Air Academy High School

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