Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Lumley

Grady,AL

Summary

Dynamic and results-oriented professional with extensive experience in warehouse operations, technician service and repairs, and customer service, notably at Xerox Business Solutions. Excelled in inventory management and problem-solving, enhancing operational efficiency. Demonstrated proficiency in maintenance and repair, alongside a commitment to safety and quality standards. Skilled in fostering workplace excellence and achieving significant improvements in inventory accuracy and customer service metrics.


Overview

15
15
years of professional experience

Work History

Warehouse Supervisor

Xerox Business Solutions
02.2022 - Current
  • Supervised warehouse operations by managing employees during shifts.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised shipping and handling operations.
  • Used warehouse management software to reconcile daily inventory.
  • Oversaw daily operations and shipping and handling processes.
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Operated warehouse material handling equipment correctly to move loads.
  • Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.

Fiber Optic Technician

Crosby Communications
04.2020 - 12.2020
  • Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.
  • Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
  • Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.

Service Technician

Xerox Business Solutions
01.2017 - 04.2020
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

Delivery Technician

Xerox Business Solutions
08.2012 - 01.2017
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Expedited urgent deliveries, prioritizing time-sensitive orders for maximum customer satisfaction.
  • Promoted company reputation, acting as a knowledgeable representative during client interactions.
  • Demonstrated adaptability by adjusting to changing routes or schedules as needed for operational efficiency.
  • Maintained a high level of safety with strict adherence to driving regulations and vehicle maintenance protocols.

Window Cleaner

Squeegee Clean
07.2009 - 07.2012
  • Enhanced company reputation through meticulous attention to detail and excellent customer service.
  • Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
  • Ensured timely project completion by working efficiently under various weather conditions without sacrificing quality or safety standards.
  • Increased efficiency with proper use of squeegees, ladders, scaffolding, and other specialized equipment.
  • Exhibited professionalism when interacting with clients, promptly addressing concerns and answering questions about the cleaning process.

Education

High School Diploma -

Evangel Christian Academy
Montgomery, AL
05-2008

Skills

  • Warehouse operations
  • Inventory management
  • Customer service
  • Problem-solving
  • Shipping and receiving operations
  • Warehouse organization
  • Troubleshooting skills
  • Maintenance and repair

Timeline

Warehouse Supervisor

Xerox Business Solutions
02.2022 - Current

Fiber Optic Technician

Crosby Communications
04.2020 - 12.2020

Service Technician

Xerox Business Solutions
01.2017 - 04.2020

Delivery Technician

Xerox Business Solutions
08.2012 - 01.2017

Window Cleaner

Squeegee Clean
07.2009 - 07.2012

High School Diploma -

Evangel Christian Academy
Joshua Lumley