Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Luna

Grand Prairie,TX

Summary

Sales professional with a solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Demonstrates a keen attention to detail by maintaining a clean and organized work environment, contributing to a positive customer experience. A strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, time management, and maintaining high standards of cleanliness and organization to support overall store operations.

Overview

7
7
years of professional experience

Work History

Sales Associate

7-Eleven
12.2023 - Current
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Led new nightshift employee onboarding, emphasizing store cleanliness standards, organizing inventory, and preparing the store for morning employees to ensure a smooth start to each day.
  • Educated new hires on the use of point-of-sale (POS) systems, from processing sales to managing returns and exchanges, ensuring a seamless customer experience.
  • Trained new hires on maintaining cleanliness and organization of the sales floor, restrooms, and back-of-house areas, adhering to health and safety standards.

Crew Member

McDonald's
08.2021 - 09.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Trained new team members on procedures, customer service, and sales techniques.

Gutter Installer

Kruger Brothers
01.2019 - 01.2020
  • Installed, repaired, and maintained residential and commercial gutters and downspouts, ensuring proper drainage and preventing water damage to properties.
  • Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
  • Provided excellent customer service, addressing client concerns, and ensuring their complete satisfaction with the finished product.
  • Upheld quality standards for all completed installations by closely following manufacturer guidelines for material handling and assembly processes.
  • Conducted thorough inspections of completed work to ensure it met company and industry standards, making any necessary adjustments or repairs.

Education

High School Diploma -

GlobalEd Solutions
Pueblo, CO

Skills

  • Customer engagement
  • Collaborative teamwork
  • Effective time management
  • Problem-solving skills
  • Effective cleaning methods
  • Strong ability to manage multiple tasks
  • Employee training
  • Skilled at maintaining efficiency under pressure
  • Reliable performance

Timeline

Sales Associate

7-Eleven
12.2023 - Current

Crew Member

McDonald's
08.2021 - 09.2023

Gutter Installer

Kruger Brothers
01.2019 - 01.2020

High School Diploma -

GlobalEd Solutions

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