Joshua Luu
Melissa,TX
Summary
Talented Intake Specialist offering experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
5
5
years of professional experience
Work History
Intake Specialist
Witherite Law Group
08.2022 - 06.2023
- Process and respond to a high volume of potential client calls, inquiries, and requests
- Utilize and accommodate changes to establish certain cases are hired
- Articulate proper verbiage and answer all inquiries about the process.
- Conferred with clients and other involved parties to gather and track case information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Product Support Specialist
Thomson Reuters
02.2020 - 02.2022
- Provide high-quality assistance to clients via phone in a timely manner across a wide range of ONESOURCE products
- Create and document all interactions following standard operating procedures
- Collaborate with other support teams involving integration between ONESOURCE products
- Assist other Support teams based on need and availability
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Host/Expeditor
Razzoo's Cajun Cafe
10.2018 - 01.2020
- Analyze incoming customers and service quality to produce cost efficiency
- Collaborated with cross-functional teams to align production plans with customer requirements.
- Ensure kitchen orders are prepared in a timely manner, check the orders for accuracy, and serve as liaisons between cooks, waiters, and customers.
- Assisted managers with quickly resolving service- and food-related issues.
- Executed and supervised plate preparation according to temperature and condiment specifications.
Education
PRINCETON HIGH SCHOOL
Skills
- Soft Skills
- Verbal and Written communication
- Active listening
- Self-management
- Diplomacy
- Conflict management and resolution
- Analysis
- Organization
- Technical Support
- Customer Retention Strategies
- Microsoft – Word, Teams, PowerPoint, Outlook, Excel
Timeline
Intake Specialist
Witherite Law Group
08.2022 - 06.2023
Product Support Specialist
Thomson Reuters
02.2020 - 02.2022
Host/Expeditor
Razzoo's Cajun Cafe
10.2018 - 01.2020
PRINCETON HIGH SCHOOL