Joshua Little
Hartselle,AL
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Senior Telecommunications Specialist
PEO Missiles and Space
02.2022 - Current
- Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
- Interfaced with local area network and wide area network telecommunications operations on secure compatibility and connectivity matters.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Provided training to customers to enhance use and understanding of network systems.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
IT Specialist
Blackrock Strategy
06.2021 - 09.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Installed, configured and maintained computer systems and network connections.
Help Desk Technician
International Bancard
11.2020 - 06.2021
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Documented support interactions for future reference.
- Provided basic end-user troubleshooting and desktop support.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Engineering Technician
STS Group
12.2018 - 08.2019
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
- Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
- Assisted with design and implementation of new engineering processes and procedures to optimize productivity.
- Conducted research and gathered data on engineering components and systems.
- Managed high levels of call flow and responded to technical support needs.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Developed and implemented preventive maintenance procedures.
Field Radio Operator
United States Marine Corps
06.2009 - 06.2013
- Assembled and tuned radios by constructing equipment and antennas.
- Operated communications systems to send and receive transmissions.
- Monitored confidentiality of information through enforcement of privacy procedures.
- Learned and applied basic telecommunication and radio operation skills.
- Protected communications through regular alteration of frequencies and cryptographic codes.
- Developed, constructed, installed and adjusted settings on Controlled Cryptographic Item radio equipment to complete field mission objectives effectively.
Education
Associate of Science - Information Technology
Full Sail University
Winter Park, FL09-2023
Bachelor of Science - Cloud And Network Engineering
Western Governors University
Salt Lake City, UT12-2026
Skills
- Creativity and innovation
- Disaster recovery planning
- Vendor relationship management
- Technical documentation writing
- Team leadership
- Network configuration
- Equipment installation
- Systems deployment
- Data modeling
- Network administration
Certification
- COMPTIA A+ ce
- COMPTIA Sec+ ce
Timeline
Senior Telecommunications Specialist
PEO Missiles and Space
02.2022 - Current
IT Specialist
Blackrock Strategy
06.2021 - 09.2022
Help Desk Technician
International Bancard
11.2020 - 06.2021
Engineering Technician
STS Group
12.2018 - 08.2019
Field Radio Operator
United States Marine Corps
06.2009 - 06.2013
Associate of Science - Information Technology
Full Sail University
Bachelor of Science - Cloud And Network Engineering
Western Governors University
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