Inspirational leader recognized for strategic visioning and operational efficiency. Expertise in managing cross-functional teams and enhancing client engagement, driving impactful results through innovative initiatives.
Visionary CEO with expertise in strategic visioning, operational excellence, and client engagement. Proven track record in driving growth through innovative projects and fostering collaborative relationships.
Dynamic leader with over two decades of experience in executive roles. Skilled in talent development, effective decision-making, and relationship building, consistently delivering operational excellence and establishing new revenue streams.
Overview
27
27
years of professional experience
Work History
CEO
LaDiva Entertainment LLC
Los Angeles, CA
09.2002 - Current
Developed and executed strategic initiatives to enhance company growth and market presence.
Oversaw the development and execution of innovative entertainment projects by leading cross-functional teams through all project phases.
Supervised financial oversight, guaranteeing budget fidelity and strategic resource allocation to maximize operational efficiency.
Fostered collaborative relationships with industry stakeholders to enhance business opportunities and revenue generation.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Established new revenue streams by identifying market opportunities and launching innovative products or services.
Security Supervisor
Allied Universal Security Services
Los Angeles, CA
11.2018 - 04.2026
Managed security personnel to maintain rigorous compliance with safety regulations and operational benchmarks.
Designed and delivered training programs focused on enhancing staff capabilities and promoting alignment with company policies.
Assessed client environments and crafted targeted security plans to address specific vulnerabilities and needs.
Oversaw coordination of emergency response strategies, facilitating timely interventions during security events.
Analyzed surveillance data to proactively detect and address security threats, maintaining operational integrity.
Coordinated efforts with law enforcement agencies to report incidents effectively and promote improved relations within the community.
Conducted performance evaluations and provided actionable feedback to promote employee growth.
Streamlined incident reporting processes, enhancing accuracy and efficiency of documentation efforts.
Conducted regular patrols of facility to detect and deter security threats.
Recorded incident reports with detailed accounts of occurrences.
Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
Supervised and evaluated security staff performance to determine compliance with safety regulations.
Coordinated with security personnel or other departments to establish safety of visitors and staff.
Housekeeper
MGM Resorts
Las Vegas, NV
05.2015 - 02.2017
Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
Trained and mentored new housekeeping staff on best practices and safety protocols.
Implemented efficient workflow processes, resulting in improved room turnover rates.
Conducted regular inspections to maintain compliance with health and safety regulations.
Enhanced inventory management for cleaning supplies, reducing costs through strategic ordering.
Collaborated with maintenance teams to address facility issues promptly and effectively.
Led initiatives to improve guest feedback scores related to cleanliness and service quality.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Customer Service Representative
Walmart
San Diego, CA
05.1999 - 10.2010
Assisted customers with inquiries, resolving issues and enhancing overall satisfaction.
Processed transactions efficiently using point-of-sale systems, ensuring accuracy in every sale.
Maintained store appearance by organizing merchandise and restocking shelves as needed.
Collaborated with team members to streamline processes for improved service delivery.
Trained new employees on customer service standards and operational procedures, fostering teamwork.
Led initiatives to enhance product knowledge among staff, resulting in better customer interactions.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Arts - Journalism And Mass Communication
University of Southern California
Los Angeles, CA
08.2009
High School Diploma -
Point Loma High
San Diego, CA
09.2001
Skills
Effective decision making
Operational excellence
Customer focus
Strategic visioning
Talent development
Inspirational leadership
Organizational agility
Relationship and team building
Leadership and people development
People and culture
Client engagement
Management team leadership
Talent recruitment
Executive leadership
Approachable leader
Accomplishments
Supervised team of [300] staff members.
Collaborated with team of [15] in the development of [Live Me Broadcasting App.].
Interests
I participate in various sports activities for physical activity, camaraderie, and personal growth
Passionate about balancing physical health with mental and emotional wellness
Dancing
Regularly practice mindfulness and meditation for overall wellness
Adventure Travel
Enjoy creating and following travel blogs and vlogs
Road Trips
Volunteer Travel
Community Cleanup
Participating in fundraising events to support local charities, schools, or community projects
Getting involved in local advocacy groups to promote positive change in the community
Fundraising Events
Volunteer Work
Astrology
Fashion and Style
Watching Movies and TV Shows
I enjoy helping others and giving back to the community
Timeline
Security Supervisor
Allied Universal Security Services
11.2018 - 04.2026
Housekeeper
MGM Resorts
05.2015 - 02.2017
CEO
LaDiva Entertainment LLC
09.2002 - Current
Customer Service Representative
Walmart
05.1999 - 10.2010
Bachelor of Arts - Journalism And Mass Communication