ANTHONY DALLAS LEE
LAS VEGAS
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
8
8
years of professional experience
Work History
Client Service Representative II
Bank of America
01.2018 - Current
- Correspond with clients in a call center environment
- Provide 5-star service to all premier airline cardholders
- Assist members with billing and fraud dispute claims
- Introduce members to current products and promotions
- Process client transactions, deposits, and other financial activities
- Comprehend client complaints and aid in resolutions
- Use financial software to help generate interest calculations for client needs.
Case Management Supervisor
Airbnb
03.2017 - 01.2018
- Assisted guest & host with outstanding customer service
- Process cancellations and issue refunds for active/inactive reservations
- Develop strategies to save guests’ reservations
- Mediate with guests and hosts’ during conflicts
- Investigate case by case tickets for solutions and final decisions
- Assist employees with all supervisor calls
- Maintain staff tickets to ensure cases are actively being managed within a reasonable time frame for a positive outcome
- Perform other responsibilities, as assigned.
Customer Service Representative
TELUS International US
02.2016 - 03.2017
- Review cardholder accounts for irregular activity
- Ensure account security steps with members
- Communicate with financial institutions
- Assisted cardholders in dispute processes
- Assist customers with technical troubleshooting
- Provide exceptional customer service to any and all callers.
Education
High School Diploma -
Silverado High School
Las Vegas, NVSkills
- Customer Support
- Payment Processing
- Customer Focus
- Call center experience
Timeline
Client Service Representative II
Bank of America
01.2018 - Current
Case Management Supervisor
Airbnb
03.2017 - 01.2018
Customer Service Representative
TELUS International US
02.2016 - 03.2017
High School Diploma -
Silverado High School