Joshua Magana
Round Rock,TX
Summary
Driven Assistant Manager with a proven track record at Go Carwash, enhancing customer satisfaction and streamlining operations for efficiency. Excelled in staff development and leadership, significantly improving team motivation and performance. Skilled in money handling and problem-solving, adept at fostering customer relations and achieving sales growth without exceeding a single numerical percentage. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Go Carwash
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Rouse High School
Leander06.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Workload Management
- Employee Scheduling
- Customer rapport
- Recruiting and interviewing
- Staff Development
- Sales Growth
- Policy Enforcement
- Orientation and training
- Sales Reporting
- Employee Performance Evaluations
- Performance reviewing
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
- Active Listening
- Goal Setting
- Excellent Communication
- Good Judgment
- Shift Scheduling
- Schedule Management
- Attention to Detail
- Administration and Reporting
- Task Prioritization
Certification
TABC
Timeline
Assistant Manager
Go Carwash
01.2022 - Current
High School Diploma -
Rouse High School
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