Joshua Maguire

Manage warehouse operations, including receiving, storing, and shipping goods. This involves organizing the layout of the warehouse for efficient storage and retrieval of products. Planning and coordinating transportation routes to ensure timely delivery of goods. This includes selecting carriers, negotiating freight rates, and tracking shipments to ensure on-time delivery.

Managed a team of 22 individuals in a high-performance call center environment, ensuring adherence to enterprise sales and service standards as well as Key Performance Indicators (KPIs). Oversaw the hiring, training, and professional development of call center staff, fostering a culture of continuous improvement and excellence. Developed and implemented employee schedules, optimizing staffing levels to meet operational demands while adhering to budgetary constraints.

Directed the recruitment, training, and professional growth of a 35+ member call center team, ensuring alignment with enterprise sales and service standards as well as Key Performance Indicators (KPIs). Implemented and managed schedules to optimize staffing levels and operational efficiency, while also overseeing the monthly budget to control expenses and support employee development initiatives.

Supported team in processing loan applications and gathering personal documents for Wells Fargo customers refinancing homes.

Cultivated relationships with contractors, designers, and home buyers via personal visits, email, and phone to enhance collaboration and communication.

• Coordinated sales activities and ensured alignment with company goals.
• Managed customer inquiries and provided product information efficiently.
• Facilitated communication between sales teams and other departments.