Joshua Malo
Anaheim,CA
Summary
Intuitive Contracting Specialist with several years of client management experience. Detail-oriented worker with extensive knowledge of markets and trading laws. Manages multiple contracts and follows strict budgets. Specific high revenue customers that have undergone my contract management consisted of TE Connectivity (Ontario), Integrated Micro-Electronics (Mexico), Huang Yu (China), Cristek (CA), and Aspel Molding (Germany). Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Interplex Nascal
Tustin, CA
02.2019 - 06.2024
- Monitored changes in applicable laws and regulations related to contract negotiation.
- Provided guidance on contractual matters to internal stakeholders such as procurement, finance, and sales teams.
- Conducted research into industry trends and best practices in order to inform negotiations strategy.
- Maintained records of contracts to ensure compliance with relevant laws and regulations.
- Resolved disputes between contracting parties through mediations or negotiations.
- Negotiated terms and conditions of contracts with external vendors, suppliers and customers.
- Collaborated with attorneys on complex legal issues associated with contract negotiations.
- Analyzed requests for proposals to ensure that all contractual requirements are met.
- Updated departmental documentation relating to process improvements implemented during negotiations.
- Ensured that negotiated terms comply with company policies and procedures.
- Developed effective strategies for negotiating contracts in a cost-effective manner.
- Assessed customer feedback regarding existing contracts in order to identify areas of improvement.
- Collaborated with company's legal counsel to review and revise contracts for customers.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Reviewed and evaluated potential contractors for suitability for government contracting opportunities.
- Advised management team on legal issues related to federal procurement regulations.
- Coordinated activities among multiple contractors working under one umbrella contract.
- Resolved disputes between parties involved in a government contract agreement.
- Provided guidance to staff members regarding the interpretation of contractual language.
Shipping and Receiving Manager
Interplex Nascal
Tustin, CA
07.2017 - 02.2019
- Coordinated the scheduling of deliveries with customers and vendors.
- Monitored freight carriers for compliance with safety regulations and company policies.
- Negotiated shipping rates with suppliers to reduce overall transportation costs.
- Planned routes for drivers according to budget constraints and delivery deadlines.
- Maintained detailed records of shipments including weight, cost, method of shipment.
- Provided technical support as needed for automated tracking systems used by the department.
- Communicated regularly with other departments such as sales, marketing and operations regarding supply chain updates.
- Conducted periodic reviews of existing procedures in place to suggest modifications where necessary.
- Developed inventory control systems to track stock levels, delivery times and transport costs.
- Ensured that all customer orders were processed correctly and shipped on time.
- Performed regular audits on inventory levels to ensure accuracy of records.
Production Supervisor
Interplex Nascal
Tustin , CA
08.2015 - 02.2017
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Maintained accurate records of daily production activities.
- Created detailed reports outlining progress on various projects.
- Coordinated resources across multiple teams and projects as needed.
- Identified opportunities for process improvements through analysis of existing workflows.
- Analyzed data from monthly productivity reports to identify trends and potential issues with current processes.
- Investigated customer complaints related to product quality or delivery times.
- Conducted regular performance reviews for each employee to identify areas for improvement.
- Trained new staff on production processes and procedures.
- Ensured safety regulations were followed by all personnel in the production area.
Plating Technician
Interplex Nascal
Tustin, CA
09.2012 - 08.2015
- Reviewed blueprints or drawings to ensure accuracy of product dimensions prior to beginning production runs.
- Collaborated with team members on various projects as needed.
- Instructed new employees on proper operating procedures for the plating line.
- Reported any mechanical problems to maintenance personnel immediately.
- Maintained and operated all necessary equipment for electroplating processes.
- Developed methods to improve efficiency within the department.
- Documented daily activities in accordance with company guidelines.
Education
Bachelor of Science - Music Education
Arizona State University
Tempe, AZ04-2009
Skills
- Legal knowledge
- Contract Negotiation
- Performance Management
- Contract interpretation
- Adaptability and Flexibility
- Industry Expertise
- Workflow Optimization
- Business Development
- Customer Service
- Key account development
- Order Management
- Account Management
- Supply chain distribution
- Logistics Management
- Financial management and reporting
- Supply Chain Management
- Production Scheduling
- Client Relationship Management
- Documentation And Reporting
- Service contract management
- Contract Management
- Contract management abilities
- Supply and inventory management
Timeline
Customer Service Manager
Interplex Nascal
02.2019 - 06.2024
Shipping and Receiving Manager
Interplex Nascal
07.2017 - 02.2019
Production Supervisor
Interplex Nascal
08.2015 - 02.2017
Plating Technician
Interplex Nascal
09.2012 - 08.2015
Bachelor of Science - Music Education
Arizona State University
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