JOSHUA MALONE
Sales Manager
Rosenberg,Texas
Summary
High-achieving Sales Manager dedicated to enhancing group performance by developing and deepening long-lasting customer relationships. Drive customer engagement with Texas-specific strategies, cultivating trust and loyalty to underpin sustainable sales and territory development. Expert financial, operational and sales leadership skills.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Territory Sales Manager
Worldstrides
01.2019 - Current
- Performed relationship building with educators to promote and sell new programs.
- Utilized proven talk tracks and sale practices to guide educators through process for their trip and followed up after to ensure good experience and secure future programs.
- Entrusted with account management of nationwide Territory with over 250 accounts.
- Regularly balanced multiple, competing priorities in this fast-paced environment.
- Exceeded targets by building, directing and motivating high-performing sales team
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction
Territory Sales Manager
Heartland Payment Systems
01.2018 - 01.2019
- Daily set appointments with business owners using phone prospecting, face-to-face prospecting, networking, and referral partner relationships.
- Responsible for generating leads, explaining value propositions to clients via CRM, closing sales, installing devices and software, and training client and staff how to use systems.
- Entrusted with increasing Sales & Marketing and management of all accounts new and existing in Territory.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 10% or higher
- Forecasted sales goals and set successful policies to achieve sales objectives and related metrics within timeframe
Territory Sales Representative
Retriever Medical/Dental
01.2016 - 01.2018
- Responsible for generating leads, selling, and installing cutting edge practice management software, and conducting in-person consultations with physicians on use of software.
- Regularly prospected and performed cold calling which added 8-10 new leads per day and responsible for management and customer retention of all accounts.
- Generated substantial book of business by exceeding sales goals and projections.
- Performed duties of Head of Forecasting & Analysis for my team and lead accounts.
- Selected correct products based on customer needs, product specifications and applicable regulations
- Quoted prices, credit terms and other bid specifications
Senior Account Specialist
01.2010 - 01.2016
- Vacations to Go.
- Generated $1.2-$2M in annual sales and received $1M award all six years.
- Promoted almost immediately and recognized for significant lead management, sales generation and Sales & Marketing Strategizing.
- Recognized for 36 months top customer service award.
- Awarded significant bonus for being #3 top performer in company.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements
- Proposed additional service options to clients to capitalize on upsell opportunities
- Reviewed account activity to assess financial status and evaluate discrepancies
- Documented customer habits and preferences and recommended product and service updates to management
- Developed customer relationships and increased overall sales by 23% year over year.
Client Relations Specialist
Hew-Tex Oil & Gas Corporation
01.2009 - 01.2010
- Of capital development in oil and gas sales, assisting in bringing in high value clients and promoting the brand to existing clients.
- New business generation through both face-to-face meetings and phone contact.
- Implemented new sweeping changes to existing procedures resulting in accelerated growth of 10% gain over existing profit margin.
- Responsible for team building & leadership and productivity improvement for the entire sales team.
Client Relations Specialist
William Benson Group
01.2008 - 01.2009
- Responsible for business development, contract development, Deal Negotiation and Prospect Qualifying for new commodity clients.
- Responsible for ensuring completion and implementation of said contracts.
- Responsible for acquiring funds and management of payroll to team.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Entrepreneur
Enolam Inc
Houston, TX
01.2000 - 01.2008
- Spent approximately eight of last 20+ years owning and operating my own businesses, including financial services and automotive sales.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Devised processes to boost long-term business success and increase profit levels.
- Created and updated company digital presence to enhance marketing through professional website and optimized social media profiles.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- I was also responsible for sales generation, Profit and Loss, Decision Making/Analysis, budget development, Tactical Planning, operations, management and training of employees, technology support, accounting and customer service.
Education
B.S - Construction Management
University of Louisiana At Monroe
Monroe, LA 08.1999 - 05.2003
Skills
Sales closing
undefinedOther Relevant Skills
· Outstanding technical skills, including, but not limited to: proficient use of all Microsoft products and Photoshop; extensive use of industry-specific software and CRMs; and experience providing technical support within various organizations on network, hardware and software issues. CNPR certified.
Timeline
Territory Sales Manager
Worldstrides
01.2019 - Current
Territory Sales Manager
Heartland Payment Systems
01.2018 - 01.2019
Territory Sales Representative
Retriever Medical/Dental
01.2016 - 01.2018
Senior Account Specialist
01.2010 - 01.2016
Client Relations Specialist
Hew-Tex Oil & Gas Corporation
01.2009 - 01.2010
Client Relations Specialist
William Benson Group
01.2008 - 01.2009
Entrepreneur
Enolam Inc
01.2000 - 01.2008
B.S - Construction Management
University of Louisiana At Monroe
08.1999 - 05.2003
Similar Profiles
Gabriella BustosGabriella Bustos
Team Lead, Operations and Program Management at WorldstridesTeam Lead, Operations and Program Management at Worldstrides
William OlsonWilliam Olson
Trip Director for Class Trip to Washington DC at WorldstridesTrip Director for Class Trip to Washington DC at Worldstrides
Pat CostelloPat Costello
Senior IT Portfolio Manager & Product Owner at WorldstridesSenior IT Portfolio Manager & Product Owner at Worldstrides
Stephanie HarringtonStephanie Harrington
Director of Sales at WorldStridesDirector of Sales at WorldStrides
Vishwa PatelVishwa Patel
Personal Support Worker - PSW at BayshorePersonal Support Worker - PSW at Bayshore