JOSHUA MALONE
Sales Manager
Rosenberg,Texas
Summary
High-achieving Sales Manager dedicated to enhancing group performance by developing and deepening long-lasting customer relationships. Drive customer engagement with Texas-specific strategies, cultivating trust and loyalty to underpin sustainable sales and territory development. Expert financial, operational and sales leadership skills.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Territory Sales Manager
Worldstrides
01.2019 - Current
- Performed relationship building with educators to promote and sell new programs.
- Utilized proven talk tracks and sale practices to guide educators through process for their trip and followed up after to ensure good experience and secure future programs.
- Entrusted with account management of nationwide Territory with over 250 accounts.
- Regularly balanced multiple, competing priorities in this fast-paced environment.
- Exceeded targets by building, directing and motivating high-performing sales team
- Spearheaded efficient resolutions for wide-ranging customer issues to offer outstanding service and maintain high customer satisfaction
Territory Sales Manager
Heartland Payment Systems
01.2018 - 01.2019
- Daily set appointments with business owners using phone prospecting, face-to-face prospecting, networking, and referral partner relationships.
- Responsible for generating leads, explaining value propositions to clients via CRM, closing sales, installing devices and software, and training client and staff how to use systems.
- Entrusted with increasing Sales & Marketing and management of all accounts new and existing in Territory.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 10% or higher
- Forecasted sales goals and set successful policies to achieve sales objectives and related metrics within timeframe
Territory Sales Representative
Retriever Medical/Dental
01.2016 - 01.2018
- Responsible for generating leads, selling, and installing cutting edge practice management software, and conducting in-person consultations with physicians on use of software.
- Regularly prospected and performed cold calling which added 8-10 new leads per day and responsible for management and customer retention of all accounts.
- Generated substantial book of business by exceeding sales goals and projections.
- Performed duties of Head of Forecasting & Analysis for my team and lead accounts.
- Selected correct products based on customer needs, product specifications and applicable regulations
- Quoted prices, credit terms and other bid specifications
Senior Account Specialist
01.2010 - 01.2016
- Vacations to Go.
- Generated $1.2-$2M in annual sales and received $1M award all six years.
- Promoted almost immediately and recognized for significant lead management, sales generation and Sales & Marketing Strategizing.
- Recognized for 36 months top customer service award.
- Awarded significant bonus for being #3 top performer in company.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements
- Proposed additional service options to clients to capitalize on upsell opportunities
- Reviewed account activity to assess financial status and evaluate discrepancies
- Documented customer habits and preferences and recommended product and service updates to management
- Developed customer relationships and increased overall sales by 23% year over year.
Client Relations Specialist
Hew-Tex Oil & Gas Corporation
01.2009 - 01.2010
- Of capital development in oil and gas sales, assisting in bringing in high value clients and promoting the brand to existing clients.
- New business generation through both face-to-face meetings and phone contact.
- Implemented new sweeping changes to existing procedures resulting in accelerated growth of 10% gain over existing profit margin.
- Responsible for team building & leadership and productivity improvement for the entire sales team.
Client Relations Specialist
William Benson Group
01.2008 - 01.2009
- Responsible for business development, contract development, Deal Negotiation and Prospect Qualifying for new commodity clients.
- Responsible for ensuring completion and implementation of said contracts.
- Responsible for acquiring funds and management of payroll to team.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Entrepreneur
Enolam Inc
Houston, TX
01.2000 - 01.2008
- Spent approximately eight of last 20+ years owning and operating my own businesses, including financial services and automotive sales.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Devised processes to boost long-term business success and increase profit levels.
- Created and updated company digital presence to enhance marketing through professional website and optimized social media profiles.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- I was also responsible for sales generation, Profit and Loss, Decision Making/Analysis, budget development, Tactical Planning, operations, management and training of employees, technology support, accounting and customer service.
Education
B.S - Construction Management
University of Louisiana At Monroe
Monroe, LA 08.1999 - 05.2003
Skills
Sales closing
Closing techniques
Business development and planning
Goals and performance
Improvement planning
Salesforce
Sales Strategies
Staff Management
Database Management
Operations
Contract Negotiation
Other Relevant Skills
· Outstanding technical skills, including, but not limited to: proficient use of all Microsoft products and Photoshop; extensive use of industry-specific software and CRMs; and experience providing technical support within various organizations on network, hardware and software issues. CNPR certified.
Timeline
Territory Sales Manager
Worldstrides
01.2019 - Current
Territory Sales Manager
Heartland Payment Systems
01.2018 - 01.2019
Territory Sales Representative
Retriever Medical/Dental
01.2016 - 01.2018
Senior Account Specialist
01.2010 - 01.2016
Client Relations Specialist
Hew-Tex Oil & Gas Corporation
01.2009 - 01.2010
Client Relations Specialist
William Benson Group
01.2008 - 01.2009
Entrepreneur
Enolam Inc
01.2000 - 01.2008
B.S - Construction Management
University of Louisiana At Monroe
08.1999 - 05.2003