Joshua Malott
Saukville,WI
Summary
Adept Project Manager with a proven track record at Joshua Ryan Properties, showcasing expertise in construction management and exceptional customer relations. Leveraged advanced Microsoft Office skills and relationship-building prowess to secure investments and streamline project completions, significantly enhancing client satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Project Manager
Joshua Ryan Properties
Milwaukee, WI
01.2018 - 07.2022
- Secured investment from investors for various projects.
- Conducted comprehensive research on housing market comparables to determine target sale points.
- Coordinated with contractors, electricians, and plumbers to ensure project deadlines were met.
- Coordinated with city inspectors to ensure property compliance with state and city safety codes.
- Streamlined permit acquisition and inspector collaboration by securing Wisconsin state dwelling contractor's certification.
- Managed payroll processes to ensure timely and accurate compensation for all Contractors.
- Coordinated with real estate agents to manage the sale process of completed properties.
Trade Show Coordinator
Cranston Sales and Marketing
Milwaukee, WI
07.2012 - 12.2017
- Organized logistics of exhibitors, including booth setup, shipping materials, and transportation.
- Resolved any issues or complaints that arose during the course of the event.
- Boosted client satisfaction through administration of on-site service requests and event logistics management.
- Ensured that all necessary permits were obtained prior to the event start date.
- Coordinated and allocated equipment, supplies and staff for events.
- Maintained accurate records related to expenses incurred throughout the trade show process.
- Coordinated with marketing team to develop and launch promotions and special events.
- Designed marketing materials such as banners, brochures, flyers and pamphlets to promote the event.
- Attended and participated in industry events.
- Collaborated with vendors and clients to ensure successful implementation of show plans.
- Listened actively and responded quickly to client needs to handle associated challenges.
- Evaluated potential sponsorships opportunities in order to maximize revenue streams.
- Developed and coordinated pre-show promotional campaigns for trade shows.
- Provided customer support during the event by responding to inquiries in a timely manner.
- Conferred with customers to gather event requirements and explore opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
Assistant Manager
The Walking Company
Madison, WI
04.2011 - 11.2011
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Key Holder
Aeropostale
Dubuque, IA
11.2010 - 04.2011
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Collaborated with management to determine key tasks and delegate to staff members.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Assisted customers with product selection and resolving complaints.
- Researched out-of-stock items to find additional inventory in other store locations.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Used Point of Sale register system to complete transactions.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Handled customer inquiries and complaints with professionalism and patience.
- Verified accuracy of register tills at beginning and end of shift.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Ensured store was opened and closed in a timely manner according to company policies.
- Trained, managed and motivated employees to promote professional skill development.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Replenished merchandise displays throughout the store as needed.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Tracked stock movement to ensure availability of merchandise for customers.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Store Manager
Tradehome Shoes Inc.
Dubuque, IA
07.2008 - 11.2010
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Handled scheduling for store shifts to achieve adequate staffing.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Trained new employees on store policies, procedures and customer service standards.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided training to new employees on company policies and procedures.
- Coached and developed store associates through formal and informal interactions.
- Delegated work to staff, setting priorities and goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associates in Business Managment - Business Managment
Madison Area Technical College
Madison, WI05-2015
Skills
- Project development
- Project estimation and bidding
- Customer relations
- Conflict management
- Client relations
- Construction management
- Project scope analysis
- Advanced understanding of Microsoft Office programs
- Project planning and development
- Expense reports
- Residential construction
- Startup turnaround strategies
- Financial administration
- Vendor management
- Safety protocol
- Relationship building
- Complaint resolution
- Problem-solving
- Tracking complaints
- Critical thinking
- Conflict resolution
- Customer service
- Building rapport
Timeline
Project Manager
Joshua Ryan Properties
01.2018 - 07.2022
Trade Show Coordinator
Cranston Sales and Marketing
07.2012 - 12.2017
Assistant Manager
The Walking Company
04.2011 - 11.2011
Key Holder
Aeropostale
11.2010 - 04.2011
Assistant Store Manager
Tradehome Shoes Inc.
07.2008 - 11.2010
Associates in Business Managment - Business Managment
Madison Area Technical College