- Music
- Animal Care
- I like working with my hands and fixing things
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Strategy Games
Joshua Mann
Laurel,MD
Summary
Dynamic Senior Sales Consultant with a proven track record at CarMax, excelling in client-focused sales consultation and persuasive presentations. Achieved President's Club status for outstanding sales performance while enhancing customer loyalty through expert product knowledge and effective communication. Proficient in Salesforce CRM, driving tailored solutions that exceed client expectations. Experienced at training new sales consultants to sell efficiently.
Overview
15
15
years of professional experience
Work History
Senior Sales Consultant
CarMax
Ellicott City, MD
03.2023 - Current
- Developed tailored vehicle solutions to meet customer needs and enhance satisfaction.
- Provided expert product knowledge to guide customers through purchasing decisions.
- Mentored junior sales staff on effective sales techniques and customer engagement strategies.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Trained personnel in proven consultative sales approaches, as well as sales and follow-up processes.
- Achieved and maintained prestigious President's Club for over 2 years by effectively selling vehicles and service plans.
Sales Consultant
CarMax
Tucson, AZ
05.2022 - 03.2023
- Developed strong customer relationships to enhance sales and improve client retention.
- Conducted thorough vehicle inspections to ensure quality standards and customer satisfaction.
- Assisted customers in understanding financing options, leading to informed purchasing decisions.
- Provided sales and customer service assistance to walk-in traffic
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Student
Pima Community College
Tucson, AZ
04.2021 - 05.2022
- Utilized learning management systems to submit assignments and track course progress efficiently.
- Facilitated study groups, promoting collaborative learning among peers for academic success.
- Searched at library and in scholarly databases to locate necessary information for research projects.
- Collaborated with faculty to develop engaging course materials and resources.
Senior Field Service Technician
LifeFitness LLC
Chicago, IL
01.2014 - 04.2021
- Diagnosed and repaired fitness equipment to ensure optimal functionality and customer satisfaction.
- Conducted routine maintenance checks, enhancing equipment lifespan and performance reliability.
- Collaborated with clients to troubleshoot technical issues, improving service response time.
- Trained junior technicians on repair processes and safety protocols, fostering skill development within the team.
- Analyzed service metrics to identify trends and recommend solutions for improved service delivery.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Field Service Technician
National Fitness LLC
Kensington, MD
08.2010 - 01.2014
- Developed customer relationships through effective communication and timely resolution of service requests.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Education
No Degree - General Studies
Pima Community College
Tucson, AZNo Degree - General Studies
Montgomery College
Rockville, MDHigh School Diploma -
Rockville High School
Rockville, MDSkills
- Client-focused sales consultation
- Telephonic sales engagement
- Clear verbal and written communication
- Persuasive sales presentations
- Experienced with Salesforce CRM
- Customer loyalty enhancement
Interests
Timeline
Senior Sales Consultant
CarMax
03.2023 - Current
Sales Consultant
CarMax
05.2022 - 03.2023
Student
Pima Community College
04.2021 - 05.2022
Senior Field Service Technician
LifeFitness LLC
01.2014 - 04.2021
Field Service Technician
National Fitness LLC
08.2010 - 01.2014
No Degree - General Studies
Pima Community College
No Degree - General Studies
Montgomery College
High School Diploma -
Rockville High School