JOSHUA MANN
McCalla
Summary
Dynamic Pump Mechanic with proven expertise at DXP Enterprises Inc., excelling in pump installation and mechanical troubleshooting. Enhanced customer satisfaction through timely repairs and developed standard operating procedures. Strong problem-solving skills and a commitment to teamwork drive consistent service excellence and operational efficiency.
Overview
1
1
year of professional experience
Work History
Pump Mechanic
DXP Enterprises Inc.
02.2025 - Current
- Calibrated pumping equipment for optimal performance, enhancing overall efficiency and productivity at client facilities.
- Enhanced customer satisfaction by providing timely and accurate pump repairs, ensuring optimal system functionality.
- Assisted in the development of standard operating procedures for various pump systems, ensuring consistent service delivery across all team members.
- Stayed current with latest industry trends and technologies through continuous professional development programs, enhancing service offerings as a result.
Customer Service Representative
SUBWAY®Restaurants
09.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Rock Creek Academy
Rock Creek, ALSkills
- Pump installation
- Lubrication management
- Bearing replacement
- Pressure testing
- Mechanical troubleshooting
- Gearbox repair
- Seal replacement
- Pump alignment
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Pump Mechanic
DXP Enterprises Inc.
02.2025 - Current
Customer Service Representative
SUBWAY®Restaurants
09.2024 - 12.2024
Rock Creek Academy
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