Joshua Manu
West Jordan,UT
Summary
Adaptable professional with a solid background in team leadership and customer service. Skilled in multitasking and conflict resolution, committed to optimizing processes and enhancing guest satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Lead Automation and Controls Technician
B.E.S.T. Electric
Lehi, UT
04.2024 - 04.2026
- Installed and maintained control systems upward of $100,000 for industrial applications.
- Troubleshot electrical and mechanical issues to minimize downtime.
- Collaborated with plant managers on system upgrades and improvements.
- Conducted routine inspections to ensure compliance with safety standards.
- Assisted in programming PLCs for automated processes and machinery.
- Trained junior technicians on troubleshooting techniques and system operations.
- Demonstrated commitment to safety by adhering to all company policies and industry regulations while performing tasks on-site or remotely.
Front Kitchen Lead
Cowabunga Bay Water Park
Lehi, UT
05.2022 - 08.2023
- Supervised kitchen staff, ensuring adherence to safety and hygiene standards.
- Streamlined food preparation processes, enhancing efficiency during peak hours with upwards of 1000 guests.
- Trained new employees in operational procedures and equipment use.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Resolved customer complaints regarding food service promptly and effectively.
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Developed menu items based on seasonal ingredients and customer preferences.
Bowling Attendant
All Star Bowling
West Jordan, UT
08.2021 - 08.2022
- Provided exceptional customer service to enhance guest experiences and promote repeat business.
- Maintained cleanliness and organization of bowling lanes and common areas to ensure safety and satisfaction.
- Managed inventory of bowling equipment, ensuring availability and optimal condition for guests.
- Assisted with lane setup and breakdown, optimizing operational efficiency during peak hours with up to 30 guests on the waiting list.
- Trained new attendants on best practices for customer interaction and equipment handling procedures.
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Resolved customer complaints professionally and effectively to maintain high satisfaction rates among patrons.
Education
High School Diploma -
West Jordan High School
West Jordan06.2023
Skills
- Teamwork
- Critical Thinker
- Great under pressure
- Attention to detail
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
Timeline
Lead Automation and Controls Technician
B.E.S.T. Electric
04.2024 - 04.2026
Front Kitchen Lead
Cowabunga Bay Water Park
05.2022 - 08.2023
Bowling Attendant
All Star Bowling
08.2021 - 08.2022
High School Diploma -
West Jordan High School