JOSHUA MARKHART
Hillsboro,MO
Summary
I moved a lot of around as a kid with my dad being in the DEA so I don’t have a lot of childhood stories however, I moved to St. Louis my freshman year of high school and had a decent time playing soccer for a club and high school. Then I proceeded to join the army becoming a source intelligence analyst. leaving the army was the decision I had to make because I was expecting the birth of my first son. I am a hard-working veteran and determined to do my best at anything. I put my mind to.
Overview
8
8
years of professional experience
Work History
Technician
Service Master Restore & Cleanup
01.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Applied critical thinking and research to address complex issues.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Addressed routine equipment maintenance according to established schedule.
- Provided expert advice on equipment selection, leading to an overall improvement in operational efficiency.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Assistant Store Manager
Dollar General Corporation
07.2023 - Current
- Assist with supervision, training, and scheduling of store employees
- Management and presentation of merchandise, including receiving, unpacking, stocking, restocking and rotating shelves
- Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
- Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures
- Authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
Intelligence Analyst and Security Manager
United States Army
04.2018 - 11.2022
- Lead a team of 15+ Army soldiers supporting mission capabilities and ensuring mission completion
- Gathered, investigated, and interpreted information/data from multiple sources - internet, social media, travel, onsite army locations, etc
- To create intelligence reports and security programs
- Briefed necessary parties on intelligence reports and findings
- Supervised the collection and analysis of intelligence information
- Operated in numerous high-stress, fast-paced, teamwork-oriented environments
- Served as Chief Intelligence Analyst throughout the European region within the Criminal Investigation Division
- Lead all security and physical inspections on base
- Maintained security clearances of 400+ employees to ensure accuracy
- Conducted re-entry interviews for soldiers who traveled outside of the country
- Maintained full records of re-entry interview details, travel logs, description of business, etc
- Operated day-to-day within DISS, JPAS, PSIP, Microsoft Suite, and proprietary Army software.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Completed job reports and logs immediately following service calls.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Supported decision-makers by providing timely, accurate, and relevant assessments of emerging threats.
- Produced multi-source intelligence reports and products for different agency customers.
- Created useful and timely intelligence products to support field operations.
- Reduced knowledge gaps within the organization by creating comprehensive intelligence products tailored to specific audience needs.
- Conducted comprehensive risk assessments to support proactive security measures and contingency planning.
- Strengthened situational awareness among key stakeholders by delivering concise, actionable intelligence briefings.
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Participated in multi-disciplinary teams working on high-priority projects that required rapid response capabilities under tight deadlines.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Developed analytical tools to effectively evaluate complex data sets for pattern recognition and trend forecasting.
- Fostered a culture of continuous improvement by encouraging open dialogue and constructive feedback among team members.
- Provided critical input during strategic planning processes, utilizing in-depth knowledge of geopolitical dynamics.
- Mitigated risks associated with information security breaches through adherence to established protocols for handling classified materials.
- Contributed to the development of organizational policy regarding intelligence collection, analysis, dissemination, and storage procedures.
- Briefed upper-level personnel on emerging threats.
- Conducted threat assessment and analysis of foreign adversaries in support of military operations.
- Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
- Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
Food Services Team Member
Chik-fil-a, Inc.
01.2016 - 03.2017
- Ensured personal safety while operating fryers, ovens, and other kitchen equipment
- Communicated clearly with all team members and guests
- Reported maintenance issues to supervisors when needed
- Stocked the thaw cabinet and labeled, dated, and stored food according to procedures
- Prepared ingredients, beverages, and food according to recipes and directions
- Replenished food line items when needed
- Set up, operated, and broke down food stations
- Monitored food temperatures and hold times
- Conducted inventory and completion of paperwork at end of shift.
Education
Certificate, Open-Source Intelligence -
United States Army Intelligence School
Kaiser Kaserne, GermanyDiploma, All-Source Intelligence -
United States Army Intelligence School
Sierra Vista, AZHigh School Diploma, General Studies -
Oakville Senior High School
St. Louis, MOAssociates of Applied Science, HVACR -
Jefferson College
Hillsboro, MO04.2024
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Power Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Quality Control
- Mechanical Knowledge
- Preventive Maintenance
- Documentation And Reporting
- Equipment Maintenance
- Work Planning and Prioritization
- Customer interaction
- System Troubleshooting
- Heavy Lifting
- Repair services
- Workload Management
- Routine Inspections
- Equipment Repair
- Deadline-oriented
- OSHA Compliance
- Team Training
- Relationship Building
- Safety Equipment
- Product Inspections
- Electrical repair
- Extensive Organizational Skills
- Issue Resolution
- Tech-Savvy
- Assembly and production
- Mechanical Aptitude
- Hardware Installation
- Document Preparation
- Information tracking
- Issue Analysis
- Project Management
- Risk Mitigation
- Software configuration
- Report Writing
- Strong critical thinking capabilities
- Research and analysis
- Verbal, interpersonal, and written communication
- Team Player
- Intelligence Gathering
- Open Source Intelligence
- Data Evaluation
- Risk Analysis
- Hold a Security clearance
- Information Verification
- Superior interpersonal skills
- Crime trend analysis
- Intelligence products
- Research abilities
- Policy Review
- Providing briefings
- Qualitative Analysis
- Data Interpretation
- Cross-cultural understanding
- Social Media Monitoring
- Security clearance procedures
- Intelligence assessments
- Incident Reporting
- Information Gathering
- Compliance risk management
- National security understanding
- Cybersecurity knowledge
- Threat detection
- Quality Assurance Controls
- Encryption Techniques
- Collaborative mindset
- Counterterrorism Expertise
- Human Intelligence
- Data Collection
- Software expertise
- Threat Assessment
- Foreign language proficiency
- Report Preparation
- Quantitative Analysis
- Network Security
- Database Research
- Data Validation
- Intelligence surveillance
Awards
- Army Good Conduct Medal - Awarded for good conduct for an amount greater than 4 years.
- Army Achievement Medal - Awarded for outstanding performance of duties within the European theater.
- National Defense Service Medal - Awarded for joining the Army during a wartime period.
- Global War On Terrorism Medal - Awarded for serving on a base overseas.
- Army Service Ribbon - Awarded for joining the United States Army.
References
References available upon request.
Timeline
Technician
Service Master Restore & Cleanup
01.2024 - Current
Assistant Store Manager
Dollar General Corporation
07.2023 - Current
Intelligence Analyst and Security Manager
United States Army
04.2018 - 11.2022
Food Services Team Member
Chik-fil-a, Inc.
01.2016 - 03.2017
Certificate, Open-Source Intelligence -
United States Army Intelligence School
Diploma, All-Source Intelligence -
United States Army Intelligence School
High School Diploma, General Studies -
Oakville Senior High School
Associates of Applied Science, HVACR -
Jefferson College