Joshua Markwell
East Granby
Summary
Dedicated Crew Leader with proven customer service success, skilled in equipment handling, team management, and problem-solving. Committed to delivering exceptional moving experiences and ensuring client satisfaction.
Overview
23
23
years of professional experience
Work History
Cew Leader
Daleys Moving & Storage
Torrington
07.2014 - 01.2025
- Trained new staff on packing techniques and equipment handling procedures.
- Managed team of movers providing guidance and instruction as needed.
- Followed customer instructions about placement of items and special considerations for handling.
- Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
- Disassembled and reassembled furniture as required, keeping track of all components.
- Utilized hand trucks, dollies, and other equipment to move heavy items safely.
- Coordinated loading and unloading of items for residential and commercial relocations.
- Communicated with clients to address concerns and provide relocation updates.
- Responded promptly to customer inquiries regarding services offered or status of scheduled moves.
- Assisted customers in packing fragile items for transport.
- Communicated with supervisor regarding any problems or issues that arose during the move process.
- Provided excellent customer service throughout entire move process.
- Ensured all paperwork was completed accurately before leaving job site.
- Loaded and unloaded trucks in a safe and organized manner.
Driver/Crew Leader
Lippincott Van Lines
10.2003 - 07.2014
- Operated box trucks for timely deliveries across designated routes.
- Maintained reports and log books to document hours to comply with HOS rules and regulations.
- Loaded and unloaded furniture and boxes from trucks efficiently.
- Wrapped delicate items to prevent damage during transit.
- Unloaded furniture from trucks at destination sites ensuring that each item was in the correct room according to customer instructions.
- Worked with a team of movers to efficiently complete moves on time and within budget constraints.
- Carefully loaded furniture and boxes onto moving trucks using dollies, ramps, and other equipment as necessary.
- Wrapped furniture in protective coverings before loading it onto truck.
- Provided excellent customer service throughout the entire moving process from start to finish.
- Observed strict quality standards for box and furniture packing, avoiding damage or destruction of items.
- Handled customer transactions for services rendered and helped clients fill out appropriate paperwork.
- Followed customer instructions about placement of items and special considerations for handling.
- Packed household goods, labeling boxes accurately for easy unpacking.
- Utilized hand trucks, dollies, and other equipment to move heavy items safely.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Demonstrated flexibility, adapting to unexpected changes or challenges during moves.
Furniture Delivery Driver
Hitchcock Furniture
New Hartford
09.2001 - 10.2003
- Delivered furniture safely to customer locations using company vehicles.
- Loaded and unloaded furniture items efficiently for transport to various sites.
- Assembled furniture pieces according to customer specifications on site.
- Communicated delivery schedules clearly with customers and team members.
- Maintained cleanliness and organization of delivery vehicle and equipment.
- Assisted customers with product inquiries during delivery interactions.
- Secured cargo properly using straps and blankets before transporting it.
- Delivered furniture safely into customers' homes without damaging walls or floors.
- Ensured that all paperwork was completed accurately and submitted in a timely manner.
- Navigated routes with relevant map programs and GPS systems.
Education
High School Diploma -
Winchester Alternative
Winsted, CT07-2001
Skills
- Team management
- Equipment handling
- Customer service
- Teamwork and collaboration
- New hire training
- Loading and unloading proficiency
- Problem-solving skills
- Furniture padding
- Proper lifting techniques
- Furniture disassembly and assembly
Timeline
Cew Leader
Daleys Moving & Storage
07.2014 - 01.2025
Driver/Crew Leader
Lippincott Van Lines
10.2003 - 07.2014
Furniture Delivery Driver
Hitchcock Furniture
09.2001 - 10.2003
High School Diploma -
Winchester Alternative