Joshua Marsh
Seattle,WA
Summary
I would like to be back in the automotive business. Some things havent changed as I have always been a highly-motivated employee with desire to take on new challenges. I have had a strong worth ethic, been adaptable. I have been Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Carpenters Apprentice
Dream Catcher Remodeling
Bothell , WA
2006.03 - 2008.08
- Assisted in the construction of walls, floors and roofs by measuring and cutting wood according to specifications.
- Helped to install doors, windows and other fixtures with precision measurements.
- Measured and marked cutting lines on lumber using a ruler or framing square.
- Transported tools, materials and supplies between work sites as needed.
- Operated power saws to cut boards to desired lengths accurately.
- Dismantled old structures in preparation for new builds.
- Worked with team members to ensure deadlines were met efficiently.
- Provided assistance with lifting heavy objects during installation processes.
- Utilized ladders safely while working at heights on scaffolding platforms.
- Installed, assembled and repaired woodwork, millwork, cabinetry and trim under supervision of master carpenter.
Detail Manager
Idens Detail
Tukwila , WA
1997.12 - 2000.09
- Ensured customer satisfaction by providing excellent service and attention to detail.
- Facilitated smooth operations by managing the day-to-day activities of the team.
- Developed, implemented and maintained detailed procedures for quality assurance.
- Conducted regular reviews of staff performance to ensure high standards were met.
- Created reports that tracked progress towards goals and objectives.
- Monitored sales trends and adjusted staffing levels accordingly.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
- Created standard operating procedures for all tasks related to detail management .
- Taught team members how to properly wash, wax and vacuum vehicles.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Detail Manager
The Car Shop
Lynnwood , WA
1996.10 - 1997.12
- Ensured customer satisfaction by providing excellent service and attention to detail.
- Provided guidance and support to team members in order to increase productivity and efficiency.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
- Taught team members how to properly wash, wax and vacuum vehicles.
- Documented orders, daily activities, weekly schedules and team performance.
Detail Specialist
Duffy Pontiac GMC / Nissan
Lynnwood , WA
1995.03 - 1996.09
- Cleaned and detailed the interior and exterior of automobiles using a variety of cleaning products and tools.
- Applied waxes, polishes, sealants and other protective coatings to cars according to manufacturer specifications.
- Utilized power buffers, steam cleaners, vacuums and other specialized equipment for detailing purposes.
- Inspected vehicle exteriors for dents, scratches or other imperfections that required repair or touch-up work.
- Maintained inventory of detailing supplies such as towels, polishes and waxes.
- Removed tar spots from car bodies by utilizing special solvent solutions.
- Operated air compressors to inflate tires when necessary while providing details services.
- Completed paperwork related to detailing services accurately and in a timely manner.
- Inspected vehicle to verify pristine appearance for customer.
- Washed wide range of vehicles each day.
Automotive Detail Technician
Kirkland Nissan Subaru
Kirkland , WA
1994.07 - 1995.02
- Cleaned and polished exterior surfaces of vehicles using wax, polishes, detergents, brushes, cloths and other materials.
- Applied protective treatments such as preservatives, sealants and coatings to vehicle exteriors.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed interior upholstery with specialized cleaning solutions and vacuumed carpets and mats.
- Shampooed carpets and applied fabric protectors.
- Detailed engine compartments by removing grease, grime and dirt from hard-to-reach areas.
- Applied dressing on vinyl and plastic trim pieces to restore original luster or color.
- Cleaned wheels, tires, windows, doorjambs and other areas of the vehicle's exterior.
- Removed tar spots from vehicle exteriors using special chemicals or solvents.
- Attended training seminars related to auto detailing procedures in order to increase knowledge base.
Car Detailer
ATS @Honda of Kirkland
Kirkland , WA
1992.02 - 1993.12
- Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Applied waxes to protect paint finish from weather conditions and oxidation.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Applied dressing to vinyl surfaces such as dashboards, door panels, consoles and armrests.
Assistant Store Manager
Kay Bee Toys
Bellevue , WA
1991.03 - 1992.02
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize group productivity.
Detail Technician
Heritage Auto Center
Kirkland , WA
1990.02 - 1991.05
- Cleaned and detailed the interior and exterior of automobiles using a variety of cleaning products and tools.
- Applied waxes, polishes, sealants and other protective coatings to cars according to manufacturer specifications.
- Utilized power buffers, steam cleaners, vacuums and other specialized equipment for detailing purposes.
Telemarketer
Naco Resorts
Bellevue , WA
1989.08 - 1990.02
- Identified potential customers through cold calling and database research.
- Developed relationships with customers to increase sales opportunities.
- Initiated outbound calls to prospective clients using scripts.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Lot Attendant
Heritage Auto Center
Kirkland , WA
1989.10 - 1990.02
- Maintained cleanliness of the lot, including sweeping, trash removal, pressure washing and painting.
- Inspected vehicles for damage upon arrival and departure from lot.
- Ensured that all vehicles were parked in designated areas according to size and type.
- Maintained cleanliness, neatness and organization of customer areas.
- Cleared lot of debris and trash to promote maximum number of available spaces for guest parking.
- Parked and retrieved automobiles for customers in parking lots, storage garages or new car lots.
Deli Clerk
Enricos Wine Palace
Eureka , CA
1988.01 - 1988.06
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Assisted customers with selecting products from the deli case or menu board.
- Operated cash register accurately and efficiently for customer transactions.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Janitor
Alta Canyon Sports Center
Sandy , UT
1986.01 - 1986.05
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
Food Service Worker
Burger King
Salt Lake City , UT
1985.08 - 1985.10
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Ensured that all foods were prepared according to health department regulations.
- Properly stored all leftover food items after each shift.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
Education
High School Diploma -
Eureka Senior High School
Eureka, CA1989-06
Skills
- Friendly, Positive Attitude
- Critical Thinking
- Basic Math
- Self-Directed
- Dependable and Responsible
- Verbal Communication
- Excellent Communication
- Customer Relations
- Organizational Skills
- Analytical and Critical Thinking
- Time Management
- Decision-Making
Timeline
Carpenters Apprentice
Dream Catcher Remodeling
2006.03 - 2008.08
Detail Manager
Idens Detail
1997.12 - 2000.09
Detail Manager
The Car Shop
1996.10 - 1997.12
Detail Specialist
Duffy Pontiac GMC / Nissan
1995.03 - 1996.09
Automotive Detail Technician
Kirkland Nissan Subaru
1994.07 - 1995.02
Car Detailer
ATS @Honda of Kirkland
1992.02 - 1993.12
Assistant Store Manager
Kay Bee Toys
1991.03 - 1992.02
Detail Technician
Heritage Auto Center
1990.02 - 1991.05
Lot Attendant
Heritage Auto Center
1989.10 - 1990.02
Telemarketer
Naco Resorts
1989.08 - 1990.02
Deli Clerk
Enricos Wine Palace
1988.01 - 1988.06
Janitor
Alta Canyon Sports Center
1986.01 - 1986.05
Food Service Worker
Burger King
1985.08 - 1985.10
High School Diploma -
Eureka Senior High School
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