Joshua Marshall
Lake Worth,FL
Summary
To work in an environment where I utilize my communication, interpersonal and team building skills. I can be of assistance to my community, my colleague, by continuously educating and motivating myself, through training, positive attitude, and strong communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Tier 2 Technical Support Specialist
Praetas Technologies
06.2023 - Current
- Detail-oriented Tier 2 Technical Support Specialist with over 3 years of experience in providing advanced technical assistance and solutions. Proficient in troubleshooting, customer service, and managing support tickets in high-pressure environments
Professional Mover
Supreme Relocations
04.2021 - Current
- Moving and handling equipment/furniture
- Assist with remodeling and setup throughout home
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Careful planning and packing of client furniture and other items
- Disassembly and reassembly of furniture
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200lbs.
- Communicated with customers courteously and professionally to drive satisfaction.
I.T. Specialist / Full time
US ARMY
11.2017 - Current
- Manage and maintain computer and network systems
- Gather information and prepare reports for military planning and operations
- Maintenance of networks, hardware and software
- Configure and manage network protocols and services, including TCP/IP and VPNs
- Assist with user account management, including creation, modification, and deletion of accounts
- Install, operate, and perform maintenance on equipment, devices and transfer data between information processing systems as well as troubleshoot computerized equipment for hardware and software malfunctions
- Perform all manner of installing and editing of computer programs and provide technical documentation and maintenance for programs
- Perform system administration (SA) and maintain computers and servers within the computing environment
- Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction
- Assist in planning and implementing IT projects, including system upgrades and new installations
- Conduct regular security assessments and vulnerability scans
- Ensure data integrity and security, implementing data protection measures
- Windows XP/7/8/10/11
- Apple Mac OS
Technical Support/ Customer service
Elaut USA
01.2021 - 06.2022
- Providing technical support for clients with software and hardware issues
- Identifying parts and processing purchase orders for clients
- Keeping track of inventory for parts and orders
- Soldering and repairing circuit boards as well as testing different games/machines.
Retail Sales Consultant / Full time
AT&T
04.2020 - 04.2021
- Provide exceptional customer service by greeting customers, addressing their needs, and offering solutions
- Promote and sell AT&T products and services, including mobile phones, accessories, and service plans
- Inform customers about promotions, discounts, and new products or services
- Assist customers with account setup, changes, and troubleshooting
- Handle inventory management, including stock replenishment and merchandise displays
- Participate in training programs to stay informed about new products, services, and sales techniques
- Work collaboratively with other team members to achieve store goals and ensure a positive work environment
Geek squad consultation agent / Full time
BEST BUY
04.2019 - 04.2020
- Manage Geek Squad check-in and check-out
- Assist customers with technical issues related to their devices, including computers, smartphones, and home electronics
- Keep detailed records of customer interactions, issues, and resolutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Educate customers on how to use their devices and software effectively
- Apple Certified 2019
Education
Associate of Science - Computer Science And Programming
Fort Hays State University
Arkansas City, KS08.2026
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Santaluces Community High School
05.2018
Skills
- Microsoft office
- Word
- Power point
- Excel
- Google apps
- Troubleshooting
- Diagnostic
- Wpm 60
- Computer hardware/software knowledge
- Internet applications
- Networks
- Operating systems
- Internet security
- Installing and maintaining computer systems and networks
- Critical thinking
- Problem solving
- Working with other people
Certification
Comptia A+
Timeline
Tier 2 Technical Support Specialist
Praetas Technologies
06.2023 - Current
Professional Mover
Supreme Relocations
04.2021 - Current
Technical Support/ Customer service
Elaut USA
01.2021 - 06.2022
Retail Sales Consultant / Full time
AT&T
04.2020 - 04.2021
Geek squad consultation agent / Full time
BEST BUY
04.2019 - 04.2020
I.T. Specialist / Full time
US ARMY
11.2017 - Current
Associate of Science - Computer Science And Programming
Fort Hays State University
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Santaluces Community High School