Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joshua Marshall

Lake Worth,FL

Summary

To work in an environment where I utilize my communication, interpersonal and team building skills. I can be of assistance to my community, my colleague, by continuously educating and motivating myself, through training, positive attitude, and strong communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tier 2 Technical Support Specialist

Praetas Technologies
06.2023 - Current
  • Detail-oriented Tier 2 Technical Support Specialist with over 3 years of experience in providing advanced technical assistance and solutions. Proficient in troubleshooting, customer service, and managing support tickets in high-pressure environments

Professional Mover

Supreme Relocations
04.2021 - Current
  • Moving and handling equipment/furniture
  • Assist with remodeling and setup throughout home
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Careful planning and packing of client furniture and other items
  • Disassembly and reassembly of furniture
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 200lbs.
  • Communicated with customers courteously and professionally to drive satisfaction.

I.T. Specialist / Full time

US ARMY
11.2017 - Current
  • Manage and maintain computer and network systems
  • Gather information and prepare reports for military planning and operations
  • Maintenance of networks, hardware and software
  • Configure and manage network protocols and services, including TCP/IP and VPNs
  • Assist with user account management, including creation, modification, and deletion of accounts
  • Install, operate, and perform maintenance on equipment, devices and transfer data between information processing systems as well as troubleshoot computerized equipment for hardware and software malfunctions
  • Perform all manner of installing and editing of computer programs and provide technical documentation and maintenance for programs
  • Perform system administration (SA) and maintain computers and servers within the computing environment
  • Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction
  • Assist in planning and implementing IT projects, including system upgrades and new installations
  • Conduct regular security assessments and vulnerability scans
  • Ensure data integrity and security, implementing data protection measures
  • Windows XP/7/8/10/11
  • Apple Mac OS

Technical Support/ Customer service

Elaut USA
01.2021 - 06.2022
  • Providing technical support for clients with software and hardware issues
  • Identifying parts and processing purchase orders for clients
  • Keeping track of inventory for parts and orders
  • Soldering and repairing circuit boards as well as testing different games/machines.

Retail Sales Consultant / Full time

AT&T
04.2020 - 04.2021
  • Provide exceptional customer service by greeting customers, addressing their needs, and offering solutions
  • Promote and sell AT&T products and services, including mobile phones, accessories, and service plans
  • Inform customers about promotions, discounts, and new products or services
  • Assist customers with account setup, changes, and troubleshooting
  • Handle inventory management, including stock replenishment and merchandise displays
  • Participate in training programs to stay informed about new products, services, and sales techniques
  • Work collaboratively with other team members to achieve store goals and ensure a positive work environment



Geek squad consultation agent / Full time

BEST BUY
04.2019 - 04.2020
  • Manage Geek Squad check-in and check-out
  • Assist customers with technical issues related to their devices, including computers, smartphones, and home electronics
  • Keep detailed records of customer interactions, issues, and resolutions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided professional services and support in a dynamic work environment.
  • Learned and adapted quickly to new technology and software applications.
  • Educate customers on how to use their devices and software effectively
  • Apple Certified 2019

Education

Associate of Science - Computer Science And Programming

Fort Hays State University
Arkansas City, KS
08.2026

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Santaluces Community High School
05.2018

Skills

  • Microsoft office
  • Word
  • Power point
  • Excel
  • Google apps
  • Troubleshooting
  • Diagnostic
  • Wpm 60
  • Computer hardware/software knowledge
  • Internet applications
  • Networks
  • Operating systems
  • Internet security
  • Installing and maintaining computer systems and networks
  • Critical thinking
  • Problem solving
  • Working with other people

Certification

Comptia A+

Timeline

Tier 2 Technical Support Specialist

Praetas Technologies
06.2023 - Current

Professional Mover

Supreme Relocations
04.2021 - Current

Technical Support/ Customer service

Elaut USA
01.2021 - 06.2022

Retail Sales Consultant / Full time

AT&T
04.2020 - 04.2021

Geek squad consultation agent / Full time

BEST BUY
04.2019 - 04.2020

I.T. Specialist / Full time

US ARMY
11.2017 - Current

Associate of Science - Computer Science And Programming

Fort Hays State University

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Santaluces Community High School
Joshua Marshall