Joshua Martin
High Springs,FL
Summary
Patient-centered and responsive Recovery Specialist with strong clinical knowledge and assessment skills. Trained in personal care and hygiene, as well as equipment sterilization and inventory management. Excellent organizational, problem-solving and prioritization skills. Compassionate Patient Care Technician adept in managing heavy daily patient volume,including telephone triage, appointment scheduling and patient referral. Proficient in documentation and record maintenance. Dedicated to patient confidentiality. Knowledgeable and compassionate Nursing staff member with 5+ years of patient sitter experience. Diligent about serving all facets of patient medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient safety and promoting satisfaction with facility services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
HCA Florida North Florida Hospita
Gainesville, FL
05.2021 - Current
- Observed patient behavior for signs of anxiety or agitation which may lead to unsafe behaviors.
- Ensured that no dangerous objects were left within reach of hospitalized patients.
- Provided emotional support to patients during times of distress or confusion due to illness or injury.
- Reported any incidents involving slips, trips, falls, other accidents immediately upon observation.
- Assisted with providing physical restraints when necessary according to established protocols.
- Monitored patient safety and ensured compliance with hospital policies and procedures.
- Responded quickly to emergency situations such as falls, seizures, or other injuries requiring immediate medical attention.
Supply Chain Technician
HCA Florida North Florida Hospital
Gainesville, FL
12.2019 - 05.2021
- Performed regular cycle counts to verify accuracy of inventory levels.
- Engaged with colleagues, clients and vendors to promote customer satisfaction and good service.
- Maintained adequate inventory, adhering to precise rotation guidelines to minimize stock expiration.
- Identified areas for improvement within the supply chain network resulting in increased efficiency.
- Established quality control procedures for incoming materials and outgoing products.
- Managed ordering process from start to finish including order entry, tracking, invoicing, and returns management.
- Loaded, unloaded and transported materials to designated locations.
- Monitored expiration dates, rotating stock to limit outdated product and removed outdated items from use.
- Verified quality and integrity of sent and received items.
Recovery Specialist
Meridian Behavioral Healthcare, Inc
Gainesville, FL
02.2019 - 12.2019
- Assisted in implementing programs to improve patient retention and patient success in treatment.
- Assisted with the development of relapse prevention strategies for clients.
- Monitored progress of clients and updated treatment plans accordingly.
- Provided support to individuals in recovery from substance abuse and other mental health issues.
- Facilitated group therapy sessions, providing guidance and direction to participants.
- Coordinated transportation arrangements for clients attending appointments or events related to their recovery process.
- Encouraged positive behavior changes through motivational interviewing techniques.
- Provided follow up support services as needed after discharge from a program or facility.
- Identified treatment goals based on individual diagnosis and history.
Sales Associate
CVS Pharmacy
High Springs, FL
02.2017 - 08.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assessed customer needs to provide assistance and information on product features.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Human Services Worker
Tacachale Center
Gainesville, FL
03.2017 - 02.2019
- Provided emotional support to clients during difficult times or transitions in their lives.
- Completed accurate legible documentation for client profile as outlined by policy, reports and observations.
- Implemented crisis intervention techniques when necessary.
- Monitored progress of assigned cases through regular follow-up assessments.
- Maintained accurate records of all client data in a timely manner.
- Arranged transportation for clients who had difficulty getting around due to mobility issues.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Acted as role model for clients by exhibiting positive behaviors.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
Patient Sitter
ABM Industries
Gainesville, FL
06.2015 - 03.2017
- Provided constant monitoring of patients to ensure safety and comfort.
- Responded promptly to call lights and requests from the patient for assistance.
- Reported any observed symptoms to nursing staff immediately.
- Engaged in conversation with confused or disoriented patients to help them stay calm and relaxed.
- Helped patients maintain a safe environment by removing potential hazards from their rooms.
- Kept work areas tidy at all times according to hospital standards.
- Observed behaviors of patients for unusual reactions or changes in mood and attitude.
- Informed nurses of any changes in patient condition or behavior.
Cashier
Winn Dixie Supermarket
High Springs, FL
11.2014 - 03.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Education
High School Diploma -
Newberry High School
Newberry, FL06-2011
Skills
- Attention to Detail
- Continuous Improvement
- Excellent Communication
- Support Services
- Direct Patient Care
- Materials Handling
- Shipping and Receiving
- Data Entry
- Medical Terminology Knowledge
- De-Escalation Techniques
- Basic Life Support
- Critical Thinking
- Patient Transport
- Customer Service
- Cash Register Operation
- Inventory Control
- Ordering and Stocking
Certification
- BLS Certification
- CPI & First-Aid Certification
Timeline
Patient Safety Attendant
HCA Florida North Florida Hospita
05.2021 - Current
Supply Chain Technician
HCA Florida North Florida Hospital
12.2019 - 05.2021
Recovery Specialist
Meridian Behavioral Healthcare, Inc
02.2019 - 12.2019
Human Services Worker
Tacachale Center
03.2017 - 02.2019
Sales Associate
CVS Pharmacy
02.2017 - 08.2019
Patient Sitter
ABM Industries
06.2015 - 03.2017
Cashier
Winn Dixie Supermarket
11.2014 - 03.2017
High School Diploma -
Newberry High School