Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joshua Martinez

Joshua Martinez

La Mesa,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Ramp Agent

Alaska Airlines
02.2022 - 06.2022
  • Guided aircraft into and out of parking positions using hand signals.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.

Lot Attendant

Sea World
01.2022 - 02.2022
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Followed safety protocols for personal, guest and automobile safety.
  • Directed traffic and monitored parking areas to maintain safety and order.
  • Kept facilities well-lit and marked to improve safety and navigation.
  • Handled cash, made accurate change and maintained balanced cash drawer.

Valet Parking Attendant

Ace Parking
12.2019 - 04.2020
  • Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
  • Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
  • Answered general questions about parking fees, facilities, and directions.
  • Facilitated vehicle flow by managing traffic control and parking in assigned area.

Room Attendant

Viejas Casino & Resort
09.2019 - 12.2019
  • Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Replenished guest room water glasses, toiletries, and paper products.

Bellmen/Valet/Front Desk Receptionist

Tachi Palace Hotel & Casino
Lemoore, CA
09.2011 - 08.2013
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

High School Diploma -

Hanford High School
Hanford, CA
06.2011

Skills

  • Customer Service
  • Dependable and Responsible
  • Stacking and Staging
  • Equipment Maintenance
  • Sorting and Labeling
  • Item Transport
  • Problem Resolution
  • Baggage Oversight
  • Loading and Unloading
  • Storage Area and Container Cleaning
  • Inquiry Response
  • Load Security and Guidance

Timeline

Ramp Agent

Alaska Airlines
02.2022 - 06.2022

Lot Attendant

Sea World
01.2022 - 02.2022

Valet Parking Attendant

Ace Parking
12.2019 - 04.2020

Room Attendant

Viejas Casino & Resort
09.2019 - 12.2019

Bellmen/Valet/Front Desk Receptionist

Tachi Palace Hotel & Casino
09.2011 - 08.2013

High School Diploma -

Hanford High School

Similar Profiles

CREATE PROFILE
Joshua Martinez