JOSHUA MARTINEZ
BestBuy
Salisbury Mills
8
years of professional experience
Problem solver with strong customer service experience and technical background in networking, system administration, and cybersecurity through College. Proven ability to learn new technologies quickly and work effectively in team environments.
Work History
Sales Associate
9 Months- Assisted customers in selecting products and accessories that meet their needs
- Promoted paid memberships and credit cards at BestBuy by engaging with customers and providing information on benefits.
- Advised customers on product features, warranties, and service plans to match needs with Best Buy offerings.
- Demonstrated electronics and appliances to support informed purchasing decisions and increase attachment opportunities.
- Processed POS transactions, exchanges, and returns while maintaining accuracy and service speed.
CASHIER & MAINTENANCE WORKER
1 Year- Facilitated customer checkout and bagging to enhance shopping experience
- Ensured store cleanliness, including restrooms and cart retrieval, to maintain a welcoming environment
- Selected for seasonal support during winter and summer breaks due to reliability and performance
PACKAGE HANDLER
1 Year- Unloaded delivery vans and sorted packages to optimize delivery process
- Loaded delivery vehicles according to designated routes to ensure timely deliveries
GAS ATTENDANT
1 Year- Pumped gas for customers at service station and assisted customers with fueling services
- Resolved on-site customer concerns in a timely manner customer concerns efficiently
CASHIER & MAINTENANCE WORKER
1 Year- Assisted customers with checkout and bagging
- Maintained store cleanliness, including restrooms and cart retrieval
- Rehired for seasonal support during winter and summer breaks
FREELANCE ASSISTANT
1 Year- Coordinated with neighbor on construction projects, enhancing outdoor functionality
- Contributed to building backyard basketball court and stone walkway, improving outdoor recreation space
Education
M.D. - CYBERSECURITY
BACHELOR OF SCIENCE - COMPUTER INFORMATION TECHNOLOGY
High School Diploma
Skills
Problem Solving (Skillful)
Team Collaboration (Experienced)
Customer Service (Experienced)
System Administration (Beginner)
Networking (Beginner)
Cybersecurity (Beginner)
Security Analyst (Beginner)
LINKS
LinkedIn: www.linkedin.com, Instagram: www.instagram.com.
COURSES
- COMPUTER SCIENCE I & II
- William Paterson University
- COMPUTER NETWORKS I & II
- DATA MANAGEMENT CONCEPTS
- CLOUD COMPUTING
- INFORMATION ASSURANCE AND SECURITY
- HUMAN FACTORS IN SECURITY
- Southern New Hampshire University
- NETWORK ASSESSMENT & DEFENSE
- FOUNDATION IN INFO ASSURANCE
- CYBERLAW AND ETHICS
- TELECOMMUNICATIONS/NETWORKING
Timeline
Sales Associate
BestBuy
2026.01 - CurrentRead More
CASHIER & MAINTENANCE WORKER
Price Chopper
2023.01 - 2024.01Read More
PACKAGE HANDLER
FedEx
2022.01 - 2023.01Read More
GAS ATTENDANT
QuickChek Gas Station
2021.01 - 2022.01Read More
CASHIER & MAINTENANCE WORKER
Price Chopper
2020.01 - 2021.01Read More
FREELANCE ASSISTANT
Construction Work
2019.01 - 2020.01Read More
Cornwall Central High School
High School Diploma
Read More
William Paterson University of New Jersey
BACHELOR OF SCIENCE from COMPUTER INFORMATION TECHNOLOGY
Read More
Southern New Hampshire University
M.D. from CYBERSECURITY
Read More