Joshua Martinez-Santos
Lebanon,PA
Summary
Hardworking and reliable employee with background in operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Results-oriented Cashier motivated to exceed expectations and deliver exceptional service. Resourceful professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives. Competent stock professional adept at managing grocery products with speed and skill. Familiar with using hand trucks, pallet jacks and forklifts. Excellent multitasking, organizational and listening abilities. Detail-driven Order Filler with experience working for several large marketing companies. Looking for similar position where attention to detail, exemplary packing skills and inventory tracking knowledge will be put to good use. Also, I am a reliable auto body professional experienced in disassembling panels, removing dents and welding parts. Skilled communicator with an organized approach and superior work ethic. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Auto Body Technician
Matt Stein
Harrisburg, PA
05.2017 - Current
- Replaced or repaired parts to complete daily work orders on vehicles.
- Organized and maintained work areas free of potential hazards.
- Inspected automotive repairs to match paint and maintain body appearance.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Monitored parts and materials storage area and maintained stock replenishment and organization.
- Received new inventory orders and verified completeness and accuracy.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Trained technicians and team members to maintain and operate all equipment safely.
- Placed orders for parts necessary to complete vehicle repairs and installations.
- Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
- Repaired dents, performed cosmetic repair and replaced badly damaged panels and components such as bumpers and fenders.
- Oversaw training of new employees on correct procedures, performance strategies and compliance requirements.
- Matched paint as close as possible to existing paint, sanded and prepared surfaces and applied primer and finish coats.
- Straightened bent parts, aligned parts and assemblies and applied body filler for minor or cosmetic repairs.
- Coordinated ordering and expedited delivery of replacement parts from suppliers and communicated timelines to customers.
- Diagnosed faults and errors on vehicles and performed or recommended necessary repairs.
- Washed vehicles before repair to remove foreign material that could compromise repair process.
- Welcomed customers, analyzed and discussed auto body repair needs and quoted work required.
- Managed and maintained shop inventory of standard parts and supplies to assure sufficient stock to meet immediate repair needs.
- Monitored, maintained, organized and repaired tools and equipment used in auto bodywork to assure full availability for customer repairs.
- Test drove repaired vehicle to verify proper alignment and handling and conducted overall quality check before sending to paint and detailing departments.
Auto Mechanic Technician
Matt Stein
Harrisburg, PA
05.2017 - Current
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Kept detailed records of repairs, labor involved and parts used.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Welded, soldered and fabricated parts to complete skilled services.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Assisted drivers by safely directing vehicle backward to position correctly.
Cashier
Bruce
Lebanon, PA
06.2015 - 01.2016
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
- Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
- Learned roles of other departments to provide coverage and keep store operational.
- Inspected items for damage and obtained replacements for customers.
- Verified customer identification for alcohol or tobacco purchases.
- Answered customer quests, provided store information and escorted to desired store areas.
- Received payments for products and issued receipts.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Assisted customers with account updates, new service additions and promotional offers.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Increased sales by suggesting specific complementary items to customers.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Store Team Member
Bruce
Lebanon, PA
06.2015 - 01.2016
- Organized new stock for floor placement.
- Helped store management promote sales-oriented culture with intense focus on delivering superior customer service.
- Established rapport with customers to boost sales and identify trends impacting store operations.
- Maintained efficient team operations by coordinating effective schedules and employee work assignments.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stocked and rotated products, supplies and paper goods to optimize freshness.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Replenished inventory with focus on addressing customer needs.
- Packaged items with appropriate materials to prevent damage during shipping.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
- Rotated advertising signs and merchandise displays to engage customers.
- Selected items from bins, scanned tags with tracker and loaded onto cart.
- Examined and inspected stock items for damage and reported findings to supervisors.
- Received orders via phone, mail, fax and internet daily.
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
- Placed products on conveyors for final wrapping and shipment.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Determined proper product storage methods, identification and stock location.
- Added labels to products, rotated current stock and professionally arranged merchandise.
- Cleaned and organized display cases, shelves and aisles.
- Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
- Noticed damaged products and removed from received shipments to be processed for refund or replacement.
- Labeled pallets with proper information for storage in correct locations within warehouse.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Kept stockroom orderly, accessible and safe with regular upkeep.
- Stacked, organized and palletized packages for efficient storage and movement.
Education
High School Diploma -
Lebanon High School
Lebanon, PA06.2016
Auto Body Technician
Lebanon County Area Vocational Technical School
Lebanon, PA06.2017
Skills
- Insurance knowledge
- Collision repair
- Excellent work ethic
- Ability to interpret schematics
- Repair estimate experience
- Welding experience
- Auto body fabrication
- Frame assessment
- Concise time management
- Commitment to quality
- Dependable and punctual
- Attentive to detail
- Client service
- Strong leadership skills
- Damage repairs
- Windshield replacement
- Quality control
- Car frame realignment
- POS systems
- Customer assistance
- Cash management
- Cash counting machine operations
- Merchandise restocking
- ID verification
- Liquor regulations and compliance
- Cash drawer balancing
- Cash register operation
- Security monitoring
- Issue resolution
- Product recommendations
- Scanner operations
- Loss prevention
- Payment processing
- Credit and cash transactions
- Training and mentoring
- Effective customer upselling
- Coin counting
- Returns and exchanges
- Materials transport
- Stockroom procedures
- Product organization
- Trend monitoring
- Inventory replenishment
- Loading and unloading
- Dependable and reliable
- Inventory tracking
- Heavy lifting
- Merchandise restock
- Safety Procedures
- Paint Mixing
- Equipment Operation
- Color Matching
- Reliable & Trustworthy
- Fluent in Spanish
- Basic Math
- Good Work Ethic
- Conflict Resolution
- Organizational Skills
- PPE Use
- Maintenance & Repair
Timeline
Auto Body Technician
Matt Stein
05.2017 - Current
Auto Mechanic Technician
Matt Stein
05.2017 - Current
Cashier
Bruce
06.2015 - 01.2016
Store Team Member
Bruce
06.2015 - 01.2016
High School Diploma -
Lebanon High School
Auto Body Technician
Lebanon County Area Vocational Technical School