Joshua Masters
Fayetteville,TN
Summary
Proven Sales Representative at Guitar Center, adept in customer relationship building and upselling techniques, significantly increased sales revenue by targeting high-potential accounts. Demonstrated exceptional interpersonal communication skills, ensuring high client satisfaction and repeat business. Excelled in fast-paced environments, showcasing a keen ability for product and service knowledge.
Overview
5
5
years of professional experience
Work History
Sales Representative
Guitar Center
08.2024 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Assistant Operations Manager
The Iris Motel
10.2021 - 10.2022
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Customer Service Representative
CLEAResult
04.2020 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH07-2005
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Customer retention
- Upselling and cross selling
- Closing techniques
Timeline
Sales Representative
Guitar Center
08.2024 - 01.2025
Assistant Operations Manager
The Iris Motel
10.2021 - 10.2022
Customer Service Representative
CLEAResult
04.2020 - 10.2022
High School Diploma -
Oak Hills High School
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