Joshua Matt
Libertyville,IL
Summary
Dedicated employee with strong customer service, multitasking, and time management skills. Committed to delivering exceptional customer experiences. Passionate about building relationships, cultivating partnerships and driving business growth.
Overview
4
4
years of professional experience
Work History
Sales Associate
Worthmann Construction
High Springs, FL
02.2022 - 03.2024
- Attended trade shows, conferences and seminars to stay abreast of industry trends and developments.
- Conducted market research to identify potential customers and develop new business opportunities.
- Managed customer relations by responding promptly to inquiries, complaints and requests for information.
- Prepared detailed cost estimates for various roofing projects according to specifications.
- Maintained accurate records of all sales activities including quotations, orders, payments.
- Negotiated contracts with clients while maintaining a positive relationship with them.
- Collaborated with colleagues from other departments to ensure successful completion of projects within deadlines.
- Greeted and assisted customers to foster positive experiences.
Front End Manager
Spurrier's Gridiron Grille
Gainesville, FL
04.2020 - 05.2022
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Managed daily operations, ensuring smooth front of house service and customer satisfaction.
- Facilitated daily team meetings to discuss promotions, issues, service standards, and team collaboration.
- Oversaw scheduling and staffing, maintaining optimal levels for peak and off-peak hours.
- Handled customer complaints and feedback, ensuring issues were resolved promptly.
- Utilized POS systems to streamline transactions and generate reports.
Skills
- Product Sales
- Exceptional customer service
- Inventory Control
- Sales Development
- Contract Preparation
- Reliable and punctual
Timeline
Sales Associate
Worthmann Construction
02.2022 - 03.2024
Front End Manager
Spurrier's Gridiron Grille
04.2020 - 05.2022
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