Joshua Matthew Mudd
Louisville
Summary
Personal Qualities- Leadership and team experience, daily strive to succeed and improve, positive outlook and attitude in all situations, intelligent and well spoken, committed and reliable, high standards and self expectation, professional and respectful, creative imagination and idealistic, thrive under pressure and eager to discover solutions to problems, unique and innovative thought process a will to help others and make a difference, strong moral principles and values, integrity and sincerity, work well with others and collaboration skills, goal setter and accomplisher, ability to make dreams and aspirations a reality, always look to be an asset and value to others, excellent customer service and customer satisfaction abilities, self educated and well versed for my age, insightful and thoughtful, contagious vibe and energy, extremely observant and strong attention to detail, situational awareness, fascinated by the human mind and thought process, adaptive and accepting to change, confident in myself and abilities, belief that we are stronger as a whole, personable and warm hearted, open minded and accepting.
Overview
17
17
years of professional experience
Work History
Communications & Electronics Technician
Communications Electronic Design
04.2023 - Current
- Installing, maintaining, and repairing electronic communication systems, including voice, data, and video equipment.
- Responsible for troubleshooting, upgrading systems, and ensuring connectivity for users.
- This work can be found in various settings, Most jobs consisted of federal buildings, museums, and infrastructure projects.
Parts and Service Assistant Manager
Craig and Landreth Cars
04.2022 - 09.2023
- Providing customers with product information and availability, estimated time of arrival of goods and product recommendations.
- Delivering prompt, professional solutions for customer inquiries.
- Working to meet immediate goals of customer interaction.
- Hiring, training and managing customer service staff in best consumer service practices.
- Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers.
- Suggesting improvements to customer service to higher management and staff.
- Implementing improvements to customer service.
Service Advisor
Fiat Chrysler of America
03.2019 - 10.2021
- Responsible for building strong customer relationships.
- Greet and consult customers on service needs, perform a thorough vehicle walk-around inspection as part of the write-up, sell and up-sell services by emphasizing value.
- Keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.
Welder and Fabrication Specialist
Taylor Welding & Fabrication
01.2017 - 02.2019
- Evaluate all engineering drawings and ensure implementation according to welding specifications.
- Perform all welding work with help of forming and cutting equipment.
- Create various fixtures.
- Design and produce new parts according to specifications.
- Perform efficient welding of various metal objects with help of a gas torch and welder.
- Perform repair to damage alloy articles and prepare new articles with help of welding machines.
- Perform work with help of various hand and power tools.
- Analyze diagrams and specifications and cut all metal accordingly.
- Removing all soft metal for welding.
- Evaluate finished products and perform quality checks on products.
- Administer all welding activities such as riveting and welding small parts and finished products.
- Assemble old units and perform modification and repair work if required.
- Collaborate work with metal sheets and apply various insulation materials.
Mortgage Banker(s) Assistant
Discover Home Loans/Amerisave Mortgage Corporation
12.2014 - 01.2017
- Review loan application packages for completeness and accuracy, reconcile applications against system input.
- Responsible for gathering required documentation from the customer and third parties in support of the loan approval process and decision.
- Calculate and analyze borrower income, assets and liabilities.
- Verify and validate supporting income, asset and liability documentation.
- Establish an ongoing relationship with clients by delivering best-in-class customer service.
Head of Fabrication and Design
Advanced Machining Systems
02.2013 - 12.2014
- Create and modify C.A.D programs, Water-Jet operations and programs, CNC mill machine operations and programs, press brake operations.
- Sales, manage and maintain inventory, configuring orders and deliveries, customer service and quality control, innovation through further research and design.
Assistant Manager/Customer Service Supervisor
EconoGlass Systems
10.2010 - 02.2013
- Measure and survey new jobs, conduct maintenance and service calls, insure top-notch customer service.
- Install custom frame-less and framed glass shower doors, mirrors, table tops, sinks, shelving, etc.
- Sales 'In house' and out calls, train and oversee employees, manage and maintain inventories, innovation through further research and design.
Manager
Dairy Kastle
06.2010 - 10.2010
- Train and oversee employees, manage and maintain inventories, cashier, food prep, keep a clean and disinfected business, insure top-notch customer service.
Lifeguard
Kentuckiana Pool Management
05.2010 - 09.2010
- Guard and watch pool during business hours and swim practice, monitor pool chemicals and acid levels, clean and maintain pool and pool deck, insure top-notch customer satisfaction.
Sales Associate/Floor Leader
Cycle Gear
06.2008 - 08.2009
- Work register, inform customers of new products, meet all sales and promotion requirements, stock and organize store, clean and maintain store, mount and balance motorcycle tires, merchandising and marketing, insure top-notch customer satisfaction.
Cashier
Arby’s
01.2008 - 05.2008
- Prepare food, organize and stock restaurant, clean and disinfect materials and store, work register, place orders, insure top-notch customer satisfaction.
Education
Jefferson Community and Technical College
06.2011
University of Kentucky
06.2010
High School Diploma -
Trinity High School
05.2009
Skills
- Soldering and wiring
- Troubleshooting
- Digital electronics
- Electromechanical assembly
Personal Qualities
- Leadership and team experience
- Daily strive to succeed and improve
- Positive outlook and attitude in all situations
- Intelligent and well spoken
- Committed and reliable
- High standards and self expectation
- Professional and respectful
- Creative imagination and idealistic
- Thrive under pressure and eager to discover solutions to problems
- Unique and innovative thought process
- Will to help others and make a difference
- Strong moral principles and values
- Integrity and sincerity
- Work well with others and collaboration skills
- Goal setter and accomplisher
- Ability to make dreams and aspirations a reality
- Always look to be an asset and value to others
- Excellent customer service and customer satisfaction abilities
- Self educated and well versed for my age
- Insightful and thoughtful
- Contagious vibe and energy
- Extremely observant and strong attention to detail
- Situational awareness
- Fascinated by the human mind and thought process
- Adaptive and accepting to change
- Confident in myself and abilities
- Belief that we are stronger as a whole
- Personable and warm hearted
- Open minded and accepting
Timeline
Communications & Electronics Technician
Communications Electronic Design
04.2023 - Current
Parts and Service Assistant Manager
Craig and Landreth Cars
04.2022 - 09.2023
Service Advisor
Fiat Chrysler of America
03.2019 - 10.2021
Welder and Fabrication Specialist
Taylor Welding & Fabrication
01.2017 - 02.2019
Mortgage Banker(s) Assistant
Discover Home Loans/Amerisave Mortgage Corporation
12.2014 - 01.2017
Head of Fabrication and Design
Advanced Machining Systems
02.2013 - 12.2014
Assistant Manager/Customer Service Supervisor
EconoGlass Systems
10.2010 - 02.2013
Manager
Dairy Kastle
06.2010 - 10.2010
Lifeguard
Kentuckiana Pool Management
05.2010 - 09.2010
Sales Associate/Floor Leader
Cycle Gear
06.2008 - 08.2009
Cashier
Arby’s
01.2008 - 05.2008
University of Kentucky
High School Diploma -
Trinity High School
Jefferson Community and Technical College
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