Joshua Mattox

• Managed administrative and field operations.
• Review of sales proposals, blueprints, engineered drawings, plan and spec jobs.
• Equipment purchasing and delivery.
• Creation to execution of all projects.
• Employee scheduling and payroll.
• Maintain or exceed company expectations - job costing, gross margins, and billable efficiency.
• Shafer Senior Leadership Team (SLT).
• Commercial Division Manager (summer 23) maintained and exceeded company expectations.

• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Monitored service staff performance and provided feedback for improvement.
• Met with customers to discuss service needs and offer available solutions.

Shafer Services acquired Barrett and Sons - Sept 1, 2021

• Planning and scheduling phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks to improve efficiency.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Quality control and commissioning.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

• Birth of my career with zero experience.
• Service/Installation technician status within 2 yrs.
• Diagnose, repair, installation, and sales on residential and light commercial systems.
• Senior Service technician within 5 yrs.