Summary
Work History
Education
Skills
Additional Information
Timeline
Generic

Joshua Mawutor

Suitland,MD

Summary

Proven track record in efficient route planning and customer satisfaction, demonstrated during tenure at Eatstreet. Skilled in GPS navigation and adept in ASL, ensuring seamless communication and service delivery. Excelled in maintaining safety standards and fostering positive relationships, achieving high performance ratings through advanced planning and a customer-oriented approach.

Work History

Food Delivery Driver

Eatstreet
8 2019 - Current
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions.
  • Created and submitted delivery and DOT logs.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Anticipated customers' questions and complaints and skillfully handled any concerns.
  • Secured food to prevent loss and maintain freshness during transport.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.

Hotel Housekeeper

Pacific Hospitality Group
9 2020 - 12.2020
  • Gathered dirty laundry in ten rooms to arrange for pickup to laundromat.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms.
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Slid beds, sofas and desks and/or nightstand furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Accepted accountability for any access cards.

Restaurant Delivery Driver

Potbelly Sandwich Shop
7 2014 - 3 2015
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with customers by responding to questions and concerns.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Interacted with customers to determine needs and opportunities for additional sales.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Kept detailed records of sales, payments and completed or in-progress deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Food Preparation Worker

State Of Montana
9 2012 - 1 2013
  • Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.
  • Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Maintained composure and work quality while under stress.
  • Utilized culinary and cutlery tools to prepare various foods for cooking or cold dish presentations.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Transferred supplies and equipment between storage and work areas to expedite food preparation.
  • Used proper handling and preservation methods while packaging and storing food products.
  • Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
  • Maintained high personal grooming standards and uniform presentation.
  • Followed food preparation and storage guidelines established by Health Department.
  • Pushed, pulled and transported objects weighing up to ten pounds.
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
  • Coordinated food handling in alignment with sanitation standards.

Education

High School Diploma -

Chester County High School
Henderson, TN
05.2004

Skills

  • Knowledge of state roads and highways
  • Heavy hauling
  • Safe driver training
  • Map reading and navigation skills
  • Order Picking and Processing
  • Familiarity with DOT Regulations
  • GPS and Route Planning
  • Vehicle Systems Expertise
  • Strong Math Aptitude
  • Customer-oriented
  • Safety and compliance
  • Safety-conscious
  • Advanced planning
  • Fluent in ASL (American Sign Language)

Additional Information

I am deaf, I read lips, pretty well. I do struggle to understand sometimes, but I often find solutions at times I do not understand, like paper and pen or using notepad on my phone. I want to work to show people that deaf people can do anything.

Timeline

Food Delivery Driver

Eatstreet
8 2019 - Current

Hotel Housekeeper

Pacific Hospitality Group
9 2020 - 12.2020

Restaurant Delivery Driver

Potbelly Sandwich Shop
7 2014 - 3 2015

Food Preparation Worker

State Of Montana
9 2012 - 1 2013

High School Diploma -

Chester County High School
Joshua Mawutor