Joshua Maximin
Kissimmee
Summary
Dynamic hospitality specialist with a proven track record at Capital Vacations, excelling in customer service and conflict resolution. Recognized for enhancing guest satisfaction through effective team building and project management. Adept at multitasking and organization, consistently delivering high-quality service while maintaining a professionalism. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Volunteer
Memorial Regional Hospital Hollywood
Hollywood
08.2023 - 03.2025
- Collaborated with other volunteers to create a positive work environment.
- Participated in team-building exercises to strengthen relationships among volunteers.
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Offered support and assistance to community members.
- Greeted guests and offered assistance in finding specific departments or personnel.
- Organized patient rooms, restocked supplies, and tidied up common areas.
- Answered phones, took messages, and directed calls to appropriate staff members.
- Observed safety protocols at all times while on duty in the hospital setting.
- Helped transport patients and assisted with discharges.
- Restocked bins and shelves and displayed newest merchandise.
- Completed documentation related to patient care, such as recording vital signs or documenting medications administered.
- Provided support services such as stocking supplies in OR rooms or restocking carts between cases.
- Transported patients to operating room before surgery and monitored vital signs throughout procedure.
- Inspected instruments post-operatively for proper function or damage before returning them to stock room.
- Prepared and maintained sterile field for surgical procedures.
Hospitality Specialist
Capital Vacations
Hollywood
07.2024 - 11.2024
- Maintained records of bookings made through online portals or other sources.
- Developed marketing strategies to promote hospitality services offered by the company.
- Coordinated activities between departments such as housekeeping, maintenance, and security.
- Prepared reports on occupancy rates, revenue generated, expenses incurred.
- Ensured that all areas of the hospitality facility were clean and properly maintained.
- Organized hotel reservations for guests and ensured that all requirements were met.
- Developed procedures for efficient check-in and check-out processes for guests.
- Reviewed feedback from customers regarding their experience with the organization's hospitality services.
- Resolved any complaints or issues from guests in a timely manner.
- Conducted training sessions on hospitality services provided by the organization.
- Monitored inventory levels to ensure adequate supplies were available at all times.
- Facilitated communication between staff members regarding guest needs and requests.
- Resolved guest problems and complaints to improve overall satisfaction.
- Informed guests of local dining, entertainment and leisure options.
- Provided highest quality customer service standards by anticipating customer needs.
- Kept lobbies, hallways, and common areas clean and organized.
- Greeted guests and visitors upon arrival and determined how to be of assistance.
- Handled guest transactions, posted payments and balanced cash drawers.
- Trained newly hired employees regarding company policies and procedures.
- Answered telephone calls and emails from clients to address various questions and concerns.
- Assisted guests with luggage needs by utilizing luggage carts and storage spaces.
- Communicated company rates, amenities and current promotions.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to ensure satisfaction from guests.
Cashier
Publix
Miramar
07.2022 - 05.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Processed sales transactions to prevent long customer wait times.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers, offering assistance to help find store items.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
Front Service Clerk
Publix
Miramar
07.2022 - 05.2024
- Adhered to safety regulations while handling hazardous materials such as cleaning supplies.
- Maintained an organized work area to support operational efficiency.
- Maintained a safe work environment by adhering to company policies and procedures at all times.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Stocked shelves with merchandise according to store standards.
- Assisted customers with returns, exchanges, and other inquiries.
- Greeted customers in a friendly and professional manner.
- Followed company policies and procedures regarding security measures for protecting company assets.
- Maintained cleanliness of the front-end area of the store by sweeping, mopping, dusting.
- Assisted customers with loading purchases into their vehicles.
- Performed opening and closing duties as assigned such as counting money, restocking shelves.
- Checked identification for age restricted products when necessary.
- Answered phone calls in a polite and helpful manner while providing accurate information as needed.
- Stocked shelves with new merchandise as needed during shifts.
- Conducted price checks on items when requested by customers.
- Resolved customer complaints in a timely manner to maintain good customer relations.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Identified opportunities for improvement within the store's operations.
Education
High School Diploma -
Poinciana High School
Poinciana, Florida05-2025
Skills
- Customer service
- Team building
- Conflict resolution
- Time management
- Project management
- Retail operations
- Professional appearance
- Relationship building
- Multitasking and organization
- Budgeting and finance
- Positive attitude
- Team leadership
Languages
English
Native/ Bilingual
Spanish
Limited
French
Limited
Haitian Creole
Full Professional
Accomplishments
- Honor Roll throughout High School while taking honor class.
References
References available upon request.
Timeline
Hospitality Specialist
Capital Vacations
07.2024 - 11.2024
Volunteer
Memorial Regional Hospital Hollywood
08.2023 - 03.2025
Cashier
Publix
07.2022 - 05.2024
Front Service Clerk
Publix
07.2022 - 05.2024
High School Diploma -
Poinciana High School
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