Joshua M. Bonura
Jacksonville,FL
Summary
Product Manager with 5 years of experience leading sales platform and system initiatives, and 8 years of experience in chemical process engineering—including 2 years at the senior level. Multi-talented professional with hybrid experience across process optimization, digital platforms, compliance-based transformation, and AI-driven tools. Proven success in both industrial engineering environments and agile, tech-forward organizations. Open to relocation and excited to contribute in roles spanning process engineering, controls, or digital product development.
Overview
14
14
years of professional experience
Work History
Product Manager – Sales Operations
Florida Blue
10.2020 - Current
- Directed product strategy and execution across the Health and Medicare sales platform, generating approximately 200K applications annually and contributing to ~$2B in premium revenue for the enterprise. Responsible for aligning cross-functional teams around performance, compliance, and operational efficiency.
- Led five cross-functional development teams supporting new sales and renewals platforms, collaborating with Product Owners to define and deliver key platform features. Executed UX design using developer tools, and authored detailed end-to-end process flows and technical requirements, ensuring alignment across front-end interfaces and back-end service integrations.
- Spearheaded the Health Renewal Flow overhaul in response to newly imposed federal fees that threatened coverage loss for over 200K members. Delivered a streamlined renewal experience that reduced member and agent interaction time by over 50%, improving throughput during the time-constrained Open Enrollment period. The effort is projected to preserve approximately 12K applications annually—safeguarding ~$120M in premium revenue.
- Facilitated a major platform upgrade to expand eligibility for additional populations by integrating federal compliance updates and reducing time-to-enroll. Projected to drive over $525M annually in new revenue through improved throughput and market expansion.
- Executed design and development of member retention platforms and risk scoring tools in coordination with actuarial, marketing, sales, and IT teams. Oversaw annual platform refreshes and enhancements that scaled engagement from ~100K to over 300K members. Proposed and gained stakeholder buy-in to introduce lower-cost plan options on the renewal platform, reducing customer sticker shock and supporting broader retention strategy.
- Developed and implemented an agent support tool in response to new federal restrictions that had slowed sales by over 50%. Designed a process enabling assisting agents to tag the primary agent on applications—restoring commission flow and allowing submissions to be accepted. This innovation stabilized application volumes and was later adopted as a model by federal authorities for other platforms.
Senior Process Engineer
ExxonMobil
10.2018 - 10.2020
- Conceptualized and mapped process with IT persons that transfer handwritten procedures to digital forms enabling improvements to save time on administrative tasks, improved operator satisfaction, and provide accessible data to identify future efficiencies in production.
- Created and led a monthly hindsight analysis process involving a multi-functional group identifying manufacturing trends with recommendations presented and aligned with leadership.
- Led change of procedures used to manufacture new and existing products by working with multi-functional groups to propose and align on recommendations to reduce, recognize, and implement efficiencies to reduce overall cost of manufacturing to provide value for the customer.
- Founder and leader of a weekly multi-functional team where I assign and steward tasks that ensure the site is ready to begin manufacturing upcoming products per the production schedule.
- Identified cause for significant safety incident by evaluating data and implementing mitigations to eliminate risks of future incidents while not impacting manufacturing efficiency or cost.
- Provide 24/7 on call service to manufacturing operators and led training exercises using a combination of software tools and in-person training for changes being implemented.
- Led training efforts for new data manipulation and monitoring software for manufacturing unit.
Process Start-up Engineer
ExxonMobil
01.2016 - 10.2018
- Hand-picked to lead the start-up of a struggling $30M project and was able to develop and execute start-up plans of the new facilities to bring it under-budget and on schedule.
- Facilitated relationship between projects and operations organizations by serving as a liaison to resolve conflicts in the field and coordinate project activities with no production impact.
- Communicated new environmental requirements to all departments up to the leadership team at the site that provided them an understanding of the risks and how to mitigate the risks.
- Influenced other departments on how to mitigate and respond to instances where an environmental consequence occurred by utilizing software tools and automated performance scorecards.
- Identified a project design oversight during start-up activities and quickly scoped, justified, and executed a smaller project while performing start-up activities of the larger project.
- Selected as technical expert for new environmental requirements and received company-wide Responsibility Care Act award for my contributions at mine and other manufacturing sites.
Process Engineer
ExxonMobil
03.2014 - 01.2016
- Led the coordination of start-up and training activities of a previously dormant project that involved separate manufacturing sites and companies providing a corporate benefit of $8M/yr.
- 2016 manufacturing site award honorable mention for proactively gathering information to identify and provide guidance to mitigate vulnerable equipment damage during a shutdown.
- 2015 manufacturing site award winner for leading a reconfiguration of processes that allowed the manufacturing unit to prevent unplanned shutdowns leading to a $2M/yr. benefit.
- 2014 manufacturing site award winner for being the technical lead on mapping a new management of change (MOC) software by collaborating with multi-functional site and regional teams to provide fixes, training, and additional tools which reduced MOC backlog.
Co-op Process Engineering Roles
MeadWestvaco, Valero, BP
05.2011 - 09.2013
- Various Co-op and Intern engineering roles spanning over a 2 year timeframe
Education
Bachelor of Science - Chemical Engineering
Lamar University
Beaumont05-2014
MBA - Business Administration
Lamar University
Beaumont01.2018
Skills
- Frontend & UI: TypeScript, JavaScript, React, HTML/CSS, Figma
- Backend & APIs: Nodejs, Java, Python, RESTful APIs, JSON, Postman
- Cloud & DevOps: Firebase (GCP), Git/GitHub, Docker, OpenRouter API
- Process & Systems: Agile/Scrum, Rally, MOC, PSSR, Digital Ops
- Industrial Software: AspenTech, PI ProcessBook, SAP PM
- Controls & Instrumentation: Honeywell Experion, Foxboro, Delta V (Support)
- AI Integration: Personal projects using Zephyr-7B, DeepSeek, FastAPI
- Other: P&IDs, HAZOP, stakeholder training, FlareNet, relief systems
Timeline
Product Manager – Sales Operations
Florida Blue
10.2020 - Current
Senior Process Engineer
ExxonMobil
10.2018 - 10.2020
Process Start-up Engineer
ExxonMobil
01.2016 - 10.2018
Process Engineer
ExxonMobil
03.2014 - 01.2016
Co-op Process Engineering Roles
MeadWestvaco, Valero, BP
05.2011 - 09.2013
Bachelor of Science - Chemical Engineering
Lamar University
MBA - Business Administration
Lamar University
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