Joshua M. Carelli
Charlotte
Summary
Clinical Manager and Military Veteran with over 11 years of proven experience in leadership, healthcare operations management, and project management. Demonstrated ability to analyze problems, recommend solutions, and simplify processes. Executed effective leadership skills through supervising, training, counseling, and motivating 20+ personnel within a rapid and dynamic environment. Displayed success in all areas of cross-service operations including but not limited to personnel management, program development, strategic planning, and problem-solving agility. Executed and implemented procedures for acquiring, monitoring, and disposing of medical equipment and supplies. Reputation for communication skills and the ability to establish rapport with healthcare providers, patients, and families.
Overview
2026
2026
years of professional experience
Work History
Practice Administrator
OrthoCarolina
Charlotte
2023 - Current
- Manages daily clinical operations of an orthopedic specialty clinic including 6 subspecialties and physical therapy clinic facilitating 280+ patients daily, including $2.2M payroll and 202K supply budget.
- Supervises and coordinates operations of 38 traveling practitioners and their clinical staff on a rotating basis, including the direct supervision of 28 personnel and multiple PRN pools.
- Oversees 10 organizational operational measures ensuring efficient and quality patient care and successful revenue cycle management.
- Created organizational PRN scheduling process; ensured adequate staffing based on percentage of x-rays given daily and patient load eliminating overstaffing across 22 clinics while decreasing costs.
- Coached MD & PT team on collections workflow; educated staff on payment plan importance elevating collection rate from 32% to 45%.
- Enhanced organizational DME audit; incorporated a daily charge audit saving the clinic an average of $13,000 annually.
- Identified high DME leakage; educated team of the process and issues identified consistently decreasing leakage from 8% to 1%.
- Implemented appointment reminder workflow; established appointment phone call reminders 24 hours in advance decreasing no-show rate by 3%.
- Recognized OSHA non-compliance of medication labeling; coached team on policies while implementing new procedure improving quarterly audits to 0 discrepancies preserving $10,000 yearly.
- Conducted clinical audits; trained team on high missed documentation misses and/or errors and proper workflow increasing overall rate above 90%.
- Revamped clinic supply chain process; identified needed supplies for daily operations and established PAR levels decreasing overstock and expiration occurrences recouping $15,000 yearly.
- Recognized physical therapy process deficiency; created rotation of staffing from 2 departments decreasing average daily work queue appointment request number from 300+ to 130.
- Handles patient complaints; displayed and maintained professionalism providing positive patient resolutions and outcomes contributing to a 4.9/5.0 patient satisfaction rate.
Clinic Manager
OrthoCarolina
Charlotte
01.2019 - 01.2023
- Managed daily clinical operations of outpatient facility, including $370K equipment/supply budget and $570K payroll budget.
- Led 22 personnel and supported 9 providers, aiding 24K annual visits.
- Managed daily huddles, clinical scheduling, timecards, orientation, training, while tracking tasking timelines and completion.
- Performed physical examinations, immunizations, blood draws, analyzing patients’ symptoms and histories to develop appropriate diagnosis.
- Launched peer review program; identified 18 focus metrics and implemented audit checklist for negative trends validating clinical skills for 22 medical technicians forging medical group standards.
- Benchmarked the pediatric orientation program; spotted 44 key tasks and authored a training plan to slash the certification timeline by 2 weeks.
- Generated ambulatory blood pressure program; constructing operating instructions and clinical procedures increasing hypertension diagnosis by 12%.
- Drove clinical support staff protocol training; discovered inefficiencies and conducted hands-on instructions for four clinics and 51 personnel elevating proficiency 60%.
- Established electronic health record process; exposed clinical errors and created clinical support staff protocol templates and forms teaching 21 personnel saving 5.2K hours annually.
Medical Technician | Supervisor
OrthoCarolina
Charlotte
01.2017 - 01.2019
- Directed daily operations of graduate medical education clinic, including overseeing $490K equipment and supply budget.
- Conducted scheduling for 34 resident providers and 10 members, facilitating 22K annual visits.
- Managed clinic infection control, safety, and blood pressure monitoring programs.
- Obtained and recorded vital signs; assisted with minor procedures, administered medication, and fluid therapy while updating the patient’s electronic health record.
- Facilitated the ordering for 2 clinics for 2,400 items; streamlined the acquisition process and acquired $127.4K in medical supplies.
- Managed the Third-Party Collections program; audited and certified 2,100 forms for 2 units and trained 42 staff members and recouped $82,200 in insurance collections.
- Crafted the unit’s infection control protocol; streamlined the decontamination process cutting manpower requirements by 50%.
- Delivered full range outpatient primary care services; assisted with two sub-specialties for 7,000 empaneled patrons across 4 different military branches.
- Overhauled the clinic’s end-of-day checklists; optimized 38 tasks and salvaged 115 man-hours per year earning the Air Force Superior Performer Access award.
Intelligence Analysis
OrthoCarolina
01.2011 - 01.2017
Education
Bachelor of Science - Healthcare Management
Bellevue University
01.2023
Associate of Applied Science - Health Science
Community College of the Air Force
01.2018
Skills
- Conflict Resolution
- Team Building
- Training
- Development
- Evaluations
- Reports
- Time Management
- Policies
- Procedures
- Continuous Improvement
- Patient Care
- Services
- HIPAA
- OSHA
Timeline
Clinic Manager
OrthoCarolina
01.2019 - 01.2023
Medical Technician | Supervisor
OrthoCarolina
01.2017 - 01.2019
Intelligence Analysis
OrthoCarolina
01.2011 - 01.2017
Practice Administrator
OrthoCarolina
2023 - Current
Bachelor of Science - Healthcare Management
Bellevue University
Associate of Applied Science - Health Science
Community College of the Air Force