Joshua McBride
Eagle,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Genesee Lake School
Oconomowoc, WI
03.2024 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Accompanied individuals on outings to promote independence and integration into the community.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided guidance and support to ensure safety of individuals served.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Assisted individuals in learning and developing new skills.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Greenhouse Assistant
Thrive Greenhouse
Mukwonago, WI
04.2022 - 06.2022
- Provided garden care for plants.
- Customer service and sales.
- Experience with Square Payment Processing.
- Commended for excellent customer service and assistance.
Assistive Technology Specialist
University of Wisconsin-Whitewater
Whitewater, WI
05.2019 - 07.2021
- Provided installations and instructions on the use of assistive technology for students with disabilities at UWW.
- Aiding students via walk in or appointment with technological needs.
- Periodic management of office phone calls and scheduling.
- Periodic test proctoring for students with testing accommodations.
- Remote work experience.
- Self-managed.
IT Satellite Technician Agent
University of Wisconsin-Whitewater
Whitewater, WI
06.2017 - 03.2019
- Computer and other related IT devices technician.
- Worked within the College of Letters and Science to assist faculty members with computer hardware and software services.
- Resolved customer complaints in a timely manner while ensuring satisfaction levels were met.
- Substantial personal growth with customer service and communicational skills.
Technology Support Center Service Desk
University of Wisconsin-Whitewater
Whitewater, WI
06.2017 - 03.2019
- Computer and other related IT devices technician.
- Assisted students and faculty members with computer hardware and software services as well as account management concerns.
- Provided IT support via walk-in, email, and phone calls.
- Substantial personal growth with customer service and communicational skills.
- Provided technical support to end-users through troubleshooting software and hardware issues.
Education
Bachelor of Arts - International Studies (Diplomacy)
University of Wisconsin-Whitewater
Whitewater, WI06-2021
Skills
- Direct Patient Care
- Behavior redirection
- Report Generation
- First aid and safety
- Adaptive equipment use
- Client Support
- Disability Awareness
- Crisis Management
- Goal Setting
- Customer training
- Analytical Thinking
- Excellent Communication
- Adaptability
- Decision-Making
Affiliations
- Pursuing getting a Pilots’ License.
- Considering Higher Education.
- Seeking a career in International Relations, Politics, IT, and/or Disabilities Services.
Timeline
Direct Support Professional
Genesee Lake School
03.2024 - Current
Greenhouse Assistant
Thrive Greenhouse
04.2022 - 06.2022
Assistive Technology Specialist
University of Wisconsin-Whitewater
05.2019 - 07.2021
IT Satellite Technician Agent
University of Wisconsin-Whitewater
06.2017 - 03.2019
Technology Support Center Service Desk
University of Wisconsin-Whitewater
06.2017 - 03.2019
Bachelor of Arts - International Studies (Diplomacy)
University of Wisconsin-Whitewater
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