Joshua McCarthy
Chester,NH
Summary
I am a driven individual who is passionate about building great connections and providing knowledge to people looking for guidance on their journey. I am a team player and I live my life with integrity, and respect. I look forward to the opportunity for new growth and development, I feel my skills will translate well.
Overview
7
7
years of professional experience
Work History
Budtender
Full Harvest Moonz
02.2023 - 09.2024
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Navigated dutchie and metrc systems
- Sold flower, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
Sales Manager
GNC
06.2017 - 10.2020
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Package Delivery Driver
UPS
12.2020 - 01.2023
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
- Assisted in training new drivers on company policies, safety procedures, and best practices for delivering packages effectively.
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
Education
Business Administration
Fort Scott Community College
Fort Scott, KS06.2014
Skills
- Cannabis strain familiarity
- Product Knowledge Expertise
- Regulatory Compliance
- POS System Operation
- Customer Service
- Attention to Detail
- Organization
- Strong Communication and Interpersonal Skills
Timeline
Budtender
Full Harvest Moonz
02.2023 - 09.2024
Package Delivery Driver
UPS
12.2020 - 01.2023
Sales Manager
GNC
06.2017 - 10.2020
Business Administration
Fort Scott Community College