Joshua McClellan
Moore ,OK
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
20
20
years of professional experience
Work History
Sales Manager
Mathis Brothers Furniture
11.2020 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Supervised sales team of 8 people, stepping in to support employees and deliver smooth sales processes for clients.
- Held weekly meetings with Sales Associates to identify techniques to overcome sales obstacles.
- Storis Expert
- Drove sales conversion rates up 55% through Advanced coaching methods "Reactive Coaching and Formal Coaching"
- Resolved customer issues quickly by phone or in person
- Managed Sales Floor to make sure everything runs smoothly and every Associate is taking advantage of every opportunity to sell to customers.
Sales Associate
Mathis Brothers Furniture
05.2020 - 11.2020
- Engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Ultrasound Service Technician
Diagnostic Medical Equipment
05.2008 - 03.2020
- Repaired/Upgraded Ultrasounds to get ready to sale
- Repaired/Upgraded Customers Ultrasounds sent in for Upgrade or Repair
- So Upgraded customers Ultrasound or assessed Ultrasound determined what needed to be done to repair called customer and when approved would repair ultrasound and customer would be billed
- Went out to local customers sites and performed repairs/Preventative Maintenance/Installed EchoPac Servers
- Unload/Load equipment via Forklift or Pallet Jack
- Cleaned Ultrasounds/Crated Ultrasounds when ready to ship
- Packaged small items to have ready to ship
- Cleaned/Organized Warehouse/General Warehouse duties when needed
- Earned reputation for good attendance and hard work
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Answered many calls per day to answer customer questions
- Delivered [Product or Service] to customer locations.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
- Developed user manuals and technical documentation to increase usability.
- Provided technical support and maintenance services for range of computer hardware and software.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Responded to customer inquiries quickly and professionally to increase satisfaction
- Inspected equipment to diagnose operational issues
Forklift Operator
Cedar Creek Lumber
01.2006 - 05.2008
- Removed incoming items from trucks and rail cars and transported materials to staging area
- Moved goods between warehouse locations according to shipment and storage needs
- Operated with zero safety violations and consistently met deadlines for loading trailers
- Maintained current forklift training and certification as required by company policies
- Inspected lifts before usage to prevent damage to [Type] goods being lifted
- Loaded items in optimal manner to maximize work efficiency
- Operated industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks
- Followed duties outlined in daily inbound and outbound schedules
- Removed empty pallets, cardboard packing and strapping and deposited items in proper receptacles
- Used equipment such as loaders, hand trucks, forklifts and cranes safely
- Filled out inspection logs at beginning of each shift
- Swept warehouse floors and stored equipment to maintain neat and organized workspace
- Pulled and prepared product for shipment to ensure exact quantity and type of product is loaded
- Transported goods from dock area to appropriate storage locations
- Estimated weights, heights and centers of balance to make precise placements
- Loaded 48 foot flat bed trailers with orders based on route/where first stop was when finished with the Trucks load would weigh each axle to make sure it was within the legal weight limits
- Operated forklift in compliance with OSHA guidelines and organizational policies
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries
- Unloaded and stacked materials by raising and lowering lifting devices
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas
- Transported goods between warehouse locations according to shipment and storage needs
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping
- Unloaded materials and goods at designated locations for best project availability
- Removed orders from storage, wrapped, and staged for shipments
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique]
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly
- Communicated with floor managers to determine merchandise placement
- Coordinated with other lift truck drivers and production personnel to process orders efficiently
- Inspected equipment for defects and performed repairs or maintenance tasks
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas
- Assessed equipment for damage, wear, battery life, and fluid levels
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials
Bank Teller
Chase
09.2003 - 09.2004
- Counted as much as $15000 in daily funds with manual and machine-assisted methods
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders
- Met or exceeded sales goals by promoting bank products and services in every interaction
- Verified amounts and integrity of every check or funds transfer
- Reduced errors by double checking transactions and using [Chase training Technique]
- Warmly welcomed customers and offered pleasant service during entire transaction,
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
- Explained bank services, financial products and applicable fees to customers
- Entered transactions into computer and issued customer receipts
- Prepared official checks for customer and internal bank needs
- Served approximately [50 to 75] customers each shift, remaining composed and professional even in high-stress situations
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills
- Responded and assisted customers with account inquiries and updates
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
- Identified and reported suspicious behavior to security personnel as appropriate.
Education
Some College (No Degree) - Pastoral/Seminary
Heartland Baptist Bible College
Oklahoma City, OKHigh School Diploma -
Home School
GermanySkills
- Customer service skills
- Coaching and Mentoring
- Sales Process
- Sales Expertise
- Sales Presentation
- Direct Sales
- Product Knowledge
- Team Oversight
- Exceptional Multitasking Skills
- Recruiting and Hiring
- Effective Retail Sales Manager
- Compelling Leadership Skills
- Consultative Selling Techniques
Accomplishments
- Supervised team of 8 staff members.
- Managed the Sales Team that had the most delivered dollars in 2022 for Mathis Outlet Store
- Promoted to Sales Manager after 5 successful months in the sales department.
- Completed Mathis University Leadership Journey 2022
Timeline
Sales Manager
Mathis Brothers Furniture
11.2020 - Current
Sales Associate
Mathis Brothers Furniture
05.2020 - 11.2020
Ultrasound Service Technician
Diagnostic Medical Equipment
05.2008 - 03.2020
Forklift Operator
Cedar Creek Lumber
01.2006 - 05.2008
Bank Teller
Chase
09.2003 - 09.2004
Some College (No Degree) - Pastoral/Seminary
Heartland Baptist Bible College
High School Diploma -
Home School
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