JOSHUA MCCLURE

Essential Functions

• Responsible for all aspects of the store operations: Sales, Service, Rental, and Parts.

• Provide counsel and training for Managers to build their leadership and motivational skills in their daily activities.

• Emphasize customer satisfaction is always #1 priority with all employees.

• Perform Job Description Reviews and Performance Evaluations on an annual basis.

• Build teamwork to promote Dealership image to Employees, Customers, and the community.

• Ensure a clean, healthy and safe work environment for employees daily.

• Manage and control inventory levels to maximize assets. Review inventory levels, sales, and orders monthly with Department Managers to ensure optimum levels.

• Manage and control personnel levels to maximize profitability. Review personnel levels quarterly with Department Managers to assure the business is properly staffed for efficient, capable, and quality operation.

• Manage and control all credit policies to minimize risk.

• Develop and coordinate sales activites with Department Managers to maximize inventory turnover and return on assets.

• Coordinate parts, service, and whole goods specials throughout the year to maintain profitable actvity and inventory turnover.

• Develop Annual Business Plan and Budget with input from Department Managers.

• Compare Operating Statement monthly results to Business Plan and Budget with Department Managers and adjust where appropriate.

• Assist in the collection of monies due on sales or rentals, as needed.

Essential Duties:

· Optimize the Parts and Service Department processes to ensure internal and external customer satisfaction, growing profitable sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

· Encourages the creation of annual Parts and Service Department goals and budget, in alignment with the organization’s financial and operational objectives.

· Develops and executes Parts and Service Department marketing plan and monitor monthly to ensure achievement of departmental goals.

· Recruits, hires, develops, and retains key talent through training and individual development plans.

· Coaching, counseling and training of members through use of Performance Reviews and Wage Reviews.

· Takes the lead in sharing best practices and implementing common processes throughout their region.

· Ensures the maintenance of the service physical plant and yard areas, mobile equipment, service vehicles, shop equipment and tooling.

· Leads the positive and professional tone within the organization, with OEMs and customers.

· Establishes training/learning paths for all parts and service personnel. Determine training programs to participate in based on training budget established in collaboration with Store Manager.

· Ensures adherence to Parts and Service Department safety program.

· Analyze parts process errors and implement corrective action.

· Ensures adherence to corporate inventory performance objectives.

· Comply with company policies and applicable governmental regulations.

· Perform other duties as assigned.

Essential Duties:

· Responsible for all functions of the parts department

· Manage employees to ensure they stay on task and provide exceptional customer service

· Manage expenses for the department

· Maintain parts stock in all vendor lines

· Perform monthly/yearly returns to vendors

· Managed inventory accuracy by counting stock three times a year

· Performed yearly evaluation with employees

· Worked with other department managers and staff to create guidelines for departments efficiency

Essential Duties:

· Responsible to assist customers with their AG tractor and attachment buying experience

· Educated customers on product features and use to provide optimal service

· Maintain call reports thru a customer relationship management program

· Managed all paperwork from quote to final documents on each transaction

· Helped to maintain correct inventory for our area of responsibility

· Understood incentives & programs to get maximum discounts

· Perform machine appraisals on trade-ins and machines that the company may have an interest in purchasing for inventory

Essential Duties:

· Provide outstanding customer service to all customers

· Answer phone calls in professional and timely manner

· Assist customers in identifying and purchasing parts, provide recommendations

· Fulfill customer orders in person, online, and over the phone

· Handle service technician orders, sales department orders, and internal company requests

· Support fellow Parts Specialist to ensure all tasks are complete by end of day

· Cooperate with team to reach goals and maintain organization through the department

· Receive, verify, stock, ship, and pull parts

· Keep work area and assigned warehouse areas neat, clean, and organized

· Assist with preparing and maintaining merchandise displays

· Maintain inventory integrity by participating in cycle count verification

· Conduct business while maintaining the company Core Values

Essential Duties

Increase incremental parts sales.

• Develop parts and service estimates and quotes as required
• Prospect for new customers
• Coordinate with Parts Manager regarding customers, promotions, product needs
• Maintain Parts On Site Cabinets
• Sell defined wear parts and promotional products
• Deliver Parts when URGENT

Increase incremental labor sales.

• Coordinate with Service Manager regarding service quotes and customer concerns
• Sell inspection agreements
• Sell maintenance packages
• Prospect for new customers
• Sell Extended Warranty and SECURE / PowerGard

Build customer loyalty by promoting and representing the 4Rivers organization.

• Communicate customer problems via email to the responsible managers for resolution.
• Complete JDU CSR Certification path
• Complete other training as defined by manager
• Develop a customer call schedule for the assigned area of responsibility
• Make customer calls as scheduled
• Submit call reports in a timely manner
• Maintain A and B customer machine lists
• Complete A and B customer product support purchasing profiles
• Meet product support sales objectives

Essential Duties:

· Provide outstanding customer service to all customers

· Answer phone calls in professional and timely manner

· Assist customers in identifying and purchasing parts, provide recommendations

· Fulfill customer orders in person, online, and over the phone

· Handle service technician orders, sales department orders, and internal company requests

· Support fellow Parts Specialist to ensure all tasks are complete by end of day

· Cooperate with team to reach goals and maintain organization through the department

· Receive, verify, stock, ship, and pull parts

· Keep work area and assigned warehouse areas neat, clean, and organized

· Assist with preparing and maintaining merchandise displays

· Maintain inventory integrity by participating in cycle count verification

· Conduct business while maintaining the company Core Values

· Obtained forklift certificationutstanding customer service to all customers