Summary
Overview
Work History
Education
Skills
Timeline
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Joshua McCraw

Vancouver,WA

Summary

Results-driven manager with 9+ years of experience leading high-performing teams in fast-paced, dynamic environments. Proven track record of successfully
managing 24/7 operations, implementing new policies and procedures, and ensuring the safety and well-being of staff and individuals in crisis setting while ensuring we are following OARs.

Overview

13
13
years of professional experience

Work History

Residential Care Supervisor 1 & 2

State Of Oregon / ODHS / SACU
12.2019 - Current
  • Supervised 28-32 employees, providing guidance, support, and mentorship to ensure excellent care and services. Ensure supported individuals are taken care of and employee follow team approved plans.
  • Managed 24/7 operations, including on-call responsibilities for crisis response and emergency situations. Ensure Facility is in safe operations at all times and in compliance with OARs
  • Conducted employees payroll reviews and time keeping, interviews, employee check ins, and submitted monthly reports.
  • Provided leadership to employee to ensure everyone was trained properly and in compliance.
  • Served as a primary point of contact for employees inquiries, resolving issues and escalating concerns to HR as needed.

Individual Support Coordinator

State of Oregon / ODHS / SACU
11.2018 - 12.2019
  • Created ISP and support documents for support individual ensuring each plan was person centered.
  • Train employees on plans and complete retraining as needed. Provided cross training to all programs.
  • Complete monthly summary for individuals and share data with team.
  • Managed individuals funds, SPOTS card, and budgeting.

Mental Health Therapy Technician

State of Oregon / ODHS/ SACU
12.2016 - 11.2018
  • Followed Support Plans to ensure safety of individual.
  • Administered Medication according to doctors order.
  • OIS Certification
  • Utilize CPS when working with individuals in crisis.

Lead Staff / Assistant Manager

Albertina Kerr Centers
04.2014 - 12.2016
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees.
  • Make sure program was well maintained and weekly safety checks were completed.
  • Coordinated schedules for 15 employees, ensuring optimal staffing levels and minimizing overtime.
  • Training of new and current employees.
  • Perform weekly quality ensurance checks to ensure facility is following OARs.
  • Managed administrative and financial tasks such as payroll, recordkeeping and reporting.

Lead Direct Care Professional

The Center for Continous Imporovement
01.2012 - 03.2014
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Maintained clean, safe, and well-organized patient environment.
  • Complete required reports in a timely manor.
  • Supervised daily activities and provided assistance to staff.
  • Managed emergencies effectively while remaining calm under pressure, ensuring prompt medical attention if needed.
  • Supervised and managed employees during assigned shift, ensuring a productive, safe, and efficient work environment.

Education

High School Diploma -

Franklin High School
Portland OR

Skills

  • Team Leadership
  • Contract Management
  • Budget Control
  • Problem-Solving
  • Teamwork and Collaboration
  • Employee Coaching and Mentoring
  • Team building
  • Managing Operations and Efficiency

Timeline

Residential Care Supervisor 1 & 2

State Of Oregon / ODHS / SACU
12.2019 - Current

Individual Support Coordinator

State of Oregon / ODHS / SACU
11.2018 - 12.2019

Mental Health Therapy Technician

State of Oregon / ODHS/ SACU
12.2016 - 11.2018

Lead Staff / Assistant Manager

Albertina Kerr Centers
04.2014 - 12.2016

Lead Direct Care Professional

The Center for Continous Imporovement
01.2012 - 03.2014

High School Diploma -

Franklin High School

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Joshua McCraw