Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Joshua McCrory

Des Moines,IA

Summary

Highly motivated and detail-oriented Food Service Manager with a proven track record of success in both leadership and customer-facing roles. Known for being a self-starter, excelling under pressure, and creating a positive, collaborative work environment. Skilled in staff training, operational efficiency, and providing exceptional guest experiences. ServeSafe certified, with expertise in food handling, team management, and service standards.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Raising Cane's
Johnston, USA
08.2023 - 11.2024
  • Oversaw daily restaurant operations, ensuring smooth workflows and high levels of customer satisfaction in a fast-paced environment
  • Managed food preparation and safety, adjusting prep levels based on anticipated demand to minimize waste while maintaining optimal service speed
  • Developed and implemented position charts to effectively organize shifts, delegate responsibilities, and maintain efficiency across kitchen and dining operations
  • Conducted staff training, mentorship, and performance evaluations, leading to improved team collaboration and individual growth
  • Maintained consistent compliance with health and safety regulations through regular inspections and adherence to ServeSafe guidelines
  • Played a pivotal role in meeting company goals for Speed of Service (SOS) by analyzing bottlenecks and coordinating teamwork strategies to improve service flow
  • Provided exceptional customer experiences by addressing concerns promptly and cultivating a positive dining atmosphere
  • Regularly assessed financial performance through inventory management, cash handling oversight, and labor cost control, contributing to higher profitability

Crew Member

Raising Cane's
Altoona, USA
04.2021 - 08.2023
  • Delivered outstanding service by efficiently handling customer interactions, taking orders, and ensuring prompt food delivery in a high-pressure environment
  • Developed a strong understanding of multiple kitchen and front-of-house roles, providing flexibility and reliability during peak periods
  • Maintained a clean and organized workspace, adhering to sanitation and safety standards to support smooth restaurant operations
  • Demonstrated teamwork by collaborating with colleagues to optimize workflow and address challenges as they arose
  • Contributed to a welcoming environment by greeting guests with a positive attitude and ensuring their needs were met

Education

High School Diploma -

Southeast Polk High School
Pleasant Hill, IA
05.2023

Skills

  • Leadership & Team Management
  • Restaurant Operations & Efficiency
  • Food Preparation & Handling
  • Staff Training & Development
  • Customer Service Excellence
  • Organizational Skills & Task Delegation
  • Safety & Sanitation Compliance
  • Cash Handling & POS System Proficiency
  • Problem Solving & Conflict Resolution
  • Adaptability in fast-paced environments

Certification

ServeSafe, 02/01/24, 02/01/29

References

References available upon request.

Timeline

Restaurant Manager

Raising Cane's
08.2023 - 11.2024

Crew Member

Raising Cane's
04.2021 - 08.2023

High School Diploma -

Southeast Polk High School

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Joshua McCrory