Joshua McDougall
Columbia City,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Worker who learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with people and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
80/20 LLC
04.2022 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Answer constant flow of customer calls with minimal wait times.
- Answer customer telephone calls promptly to answer product questions, expedite orders and other requests.
- Clarify customer issues and determine root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information
Restaurant General Manager
Blaze Pizza
08.2019 - 04.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Assistant Restaurant General Manager
Marcos Pizza
06.2018 - 08.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maximized quality assurance by completing frequent line checks.
Shift Manager
Taco Bell
01.2016 - 05.2018
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Troubleshot equipment to reduce service calls and downtime.
Warehouse Laborer
Gassafy Wholesale Florist
02.2017 - 04.2018
- Used forklifts and pallet jacks to relocate products.
- Checked packages and merchandise for damage and notified vendors.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Consistently lifted materials weighing as much as 75 pounds.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Education
High School Diploma -
Northrop High School
Fort Wayne, IN06.2018
High School Diploma -
Anthis Career Center
Fort Wayne, IN06.2018
Skills
- Leadership
- Dependability
- Customer Service
- Customer Relations
- Documentation
- Quality Assurance Controls
- Managing Multiple Tasks
- Calm and Professional Under Pressure
- Staff Training
- Critical Thinking
- Quick learner
- Problem-Solving Ability
- Computer Proficiency
- Typing Proficiency
Certification
- SP/2 Certificate
- Forklift Certification
- CPR Certification
Activities
- Volunteered at Red Cross
- Assisted my church with Vacation Bible School
- Assisted in coaching football for youth PAL league
Timeline
Customer Service Representative
80/20 LLC
04.2022 - Current
Restaurant General Manager
Blaze Pizza
08.2019 - 04.2022
Assistant Restaurant General Manager
Marcos Pizza
06.2018 - 08.2019
Warehouse Laborer
Gassafy Wholesale Florist
02.2017 - 04.2018
Shift Manager
Taco Bell
01.2016 - 05.2018
High School Diploma -
Northrop High School
High School Diploma -
Anthis Career Center
- SP/2 Certificate
- Forklift Certification
- CPR Certification
Similar Profiles
Moe OoMoe Oo
Extrusion Operator at 80/20 LLCExtrusion Operator at 80/20 LLC
Galadriel SnyderGaladriel Snyder
Host at 80/20 @ Kaelin'sHost at 80/20 @ Kaelin's
UJWAL BKUJWAL BK
Barista at 80/20 CafeBarista at 80/20 Cafe