Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua McDowell

taylor mill,ky

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Taste of Belgium. Proven ability to enhance guest engagement and satisfaction through effective multitasking and cash handling. Recognized for maintaining high standards of cleanliness and fostering positive customer relationships, contributing to a welcoming dining experience.

Overview

3
3
years of professional experience

Work History

Server

Taste of Belgium
06.2023 - 05.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Cashier

McAlisters
01.2023 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Cashier

Butlers Pantry
05.2021 - 06.2022
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

Christian Academy
Covington, KY
07.2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Memory retention
  • Food running
  • Food safety practices

Timeline

Server

Taste of Belgium
06.2023 - 05.2024

Cashier

McAlisters
01.2023 - 05.2023

Cashier

Butlers Pantry
05.2021 - 06.2022

High School Diploma -

Christian Academy

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