Joshua McGowan
New Orleans,LA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Team leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
18
18
years of professional experience
Work History
General Manager
Stor-All Tchoupitoulas
New Orleans, LA
01.2020 - Current
- Maintain daily operations of a 250,000 sq ft facility with 1,400 tenants while providing excellent customer service.
- Supervise team of Assistant Manager, Groundskeeper, and facility maintenance personnel.
- Arrange storage options for Hollywood South, Mardi Gras Krewes, local musicians, large retailers, and the general public.
- Collect overdue accounts.
- Oversee quarterly auctions.
- Work with production companies when using location for Television and Film.
- Interview potential staff and make hiring recommendations.
- Ensure all proper legal procedures followed during succession of property.
- Stayed on site for Hurricane Ida to ensure facility security and return site to operational status in short order.
Assistant Manager
Stor-All Tchoupitoulas
New Orleans, LA
01.2016 - 12.2019
- Traveled between two locations covering General Managers on their days off.
- Performed opening and closing operations.
- Responsible for bank deposits and money handling.
- Showed and rented vacant units to customers.
- Troubleshot account and payment issues.
Groundskeeper
Stor-All Tchoupitoulas
New Orleans, LA
10.2012 - 12.2015
- Maintained appearance of the property from lawn care to light maintenance.
- Performed weekly walk-throughs, identifying areas that needed maintenance and repair.
- Changed light bulbs and ballast.
- Removed Graffiti
Stock Manager
Forever 21
Santa Barbara, CA
01.2010 - 08.2012
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Set up displays of merchandise to market new products to customers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Scheduled a team of seven.
Store Manager
UPS Store
Carpinteria, CA
02.2004 - 12.2009
- Managed inventory control, cash control and store opening and closing procedures.
- California Notary
- Graphic Design work and Print Service
- Completed point of sale opening and closing procedures.
- Responsible for bank deposits and money handling.
- Made hiring and firing decisions.
Education
High School Diploma -
Destrehan High School
Destrehan, LA1992
Skills
- POS Terminal Operations
- Sitelink / Microsoft Office
- Customer Relations
- Interviewing and Prescreening
- Money Handling
- Supervision and Training
Timeline
General Manager
Stor-All Tchoupitoulas
01.2020 - Current
Assistant Manager
Stor-All Tchoupitoulas
01.2016 - 12.2019
Groundskeeper
Stor-All Tchoupitoulas
10.2012 - 12.2015
Stock Manager
Forever 21
01.2010 - 08.2012
Store Manager
UPS Store
02.2004 - 12.2009
High School Diploma -
Destrehan High School
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